ABOUT FIRSTCOM ACADEMY

At FirstCom Academy, we equip individuals and businesses with the digital skills needed to thrive in today’s fast-evolving landscape. As a leader in adult education, we’re committed to ensuring the highest standards of course delivery, assessments, and learner outcomes.

JOB OVERVIEW

We are seeking a detail-oriented and meticulous Internal Compliance Officer to join our team. This role is pivotal in upholding the integrity, compliance, and quality of learner assessments, tests, and other related documents across all courses. You will be responsible for reviewing completed assessments to ensure proper marking, trainer adherence to assessment guidelines, and overall academic quality assurance.

REQUIREMENTS

• Diploma or Degree in Education, Business Administration, Quality Assurance, or a related field.
• Fresh graduates are welcome to apply – training will be provided.
• Meticulous with a keen eye for detail and a strong sense of responsibility.
• Strong written and verbal communication skills.
• Comfortable working with documentation, checklists, and spreadsheets (e.g. Excel, Google Sheets).
• Able to work independently and manage tasks in a structured and timely manner.
• A willingness to learn about academic compliance standards and contribute to process improvements.Bonus: Familiarity with adult education, WSQ frameworks, or assessment documentation is a plus.

• Conduct regular audits of learner assessments, test papers, and other related documents to ensure they meet internal standards and regulatory compliance (e.g. SSG, WSQ frameworks).
• Verify that trainers have marked assessments accurately and consistently according to official marking schemes and rubrics.
• Identify discrepancies, incomplete marking, or procedural lapses in the evaluation process.
• Prepare audit reports summarizing findings, non-compliance areas, and suggested corrective actions.
• Collaborate with trainers and curriculum developers to clarify assessment standards and improve consistency.
• Provide feedback and recommend improvements to enhance assessment processes and documentation practices.
• Track and follow up on corrective actions to ensure resolution and compliance.
• Ensure assessment documents are properly archived and audit-ready at all times.Participate in internal meetings and contribute to continuous improvement initiatives.