We are seeking a Compliments and Complaints Administrator who can provide a professional, empathetic and understanding service to key customers within our homes and ready to take the lead in shaping the future of care? Care UK is an awarding winning private care company with over 160 care homes across the United Kingdom
At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we’re on a mission to find exceptional talent to join us on our journey.
The role: The Compliments and Complaints Administrator are responsible for facilitating a complaint through the complaints process, by liaising with the complainant and the complaint investigator.

• Empathy skills
• Delivering excellent customer service
• Adhering to agreed Service Level Agreements and Key Performance Indicators
• Building great relationships
• Handling large volumes of calls and emails
• Ability to use multiple systems simultaneously
• Ability to adapt to suit the audience