Company
thyssenkrupp nucera Italy is the Italian branch located in Milano, specialized on design and supply of electrochemical plants for the production of green hydrogen as well as chlorine and caustic soda. With more than 20 years experiences the company is offering new-build and service solutions in many regions of the world.

SKILLS, QUALIFICATIONS AND ABILITIES

The ideal candidate should meet the following requirements:

• At least 5 years of work experience in after-sales support, preferably within industrial plant engineering companies;
• At least 2 years of experience in coordinating work teams, including supervision of activities, review of technical-commercial documents, and management of personnel;
• Fluent knowledge of English, both written and spoken;
• Strong interpersonal and communication skills, with the ability to manage relationships at various levels (internal/external, verbal/written);
• Goal-oriented and determined in achieving objectives;
• Strong analytical, synthesis, and problem-solving skills; decision-making autonomy and initiative complete the profile;
• Proficiency in IT systems, including MS Office suite and ERP software;
• Strong organizational and planning skills, with the ability to set priorities and meet deadlines.

MAIN RESPONSIBILITIES AND CONTENTS

Specifically, the resource will be responsible for the following activities:

• Receiving, analyzing, and recording Client requests;
• Preparing and reviewing technical and commercial offers for their assigned client portfolio (quotations, timelines, commercial terms), in coordination with other involved departments and the Client;
• Drafting and managing Client complaints related to their projects, through to closure and reporting;
• Entering orders into the ERP system and monitoring project progress;
• Finalizing supply contracts (order confirmations, drafting contracts, verifying purchase orders);
• Preparing and monitoring reports related to ongoing requests/projects, with periodic follow-up on the activities carried out by other team members, both on the procurement side (purchasing, expediting, etc.) and on the sales side (material preparation, shipping, invoicing, payments, etc.);
• Managing project-based procurement activities and supporting/coordinating the purchase of stock and project-specific materials, including follow-up with the expediting and shipping departments and other technical department stakeholders;
• Preparing internal reports (commercial analysis, support for Management Control, reporting for Finance, order intake forecasting, and updating of annual and multi-year sales budgets).