LocationSurrey, BCSalary RangeCAD $34 - CAD $38Position SummaryYou have a passion to support our customer base from end user hardware to SaaS Ops! You will be responsible for managing IT related incidents and coordinating with expert resources as needed to resolve them. Our goal is to ensure uninterrupted operations to our Business and maintain alignment to expected Service Agreements. As a team member of a growing global company, you'll support the implementation of Enterprise‑class architectural solutions in‑line with evolving industry standards. You'll contribute to our team's effort to build and continuously improve our processes and technology.Key ResponsibilitiesAppreciate and have a high respect for our employees and what they do to run the plants and company. Their loss in productivity can have a dramatic impact on meeting Corporate production and financial goals.Partner with local business teams to resolve manufacturing specific applications or equipment that integrate with IT services such as LAN, internet, Wi‑Fi, directory services, and security tools.Delivery of a high level of customer support for IT services resulting in positive user experience.Provide follow‑up and follow‑through support of reported incidents through our IT service management set of processes and tools.Setup current user hardware, software, accounts, and assist with other IT onboarding tasks.Provide PC asset management duties to maintain equipment through its lifecycle.Identify, troubleshoot, resolve, and escalate issues related to networking, serve

LocationSurrey, BCSalary RangeCAD $34 - CAD $38Position SummaryYou have a passion to support our customer base from end user hardware to SaaS Ops! You will be responsible for managing IT related incidents and coordinating with expert resources as needed to resolve them. Our goal is to ensure uninterrupted operations to our Business and maintain alignment to expected Service Agreements. As a team member of a growing global company, you'll support the implementation of Enterprise‑class architectural solutions in‑line with evolving industry standards. You'll contribute to our team's effort to build and continuously improve our processes and technology.Key ResponsibilitiesAppreciate and have a high respect for our employees and what they do to run the plants and company. Their loss in productivity can have a dramatic impact on meeting Corporate production and financial goals.Partner with local business teams to resolve manufacturing specific applications or equipment that integrate with IT services such as LAN, internet, Wi‑Fi, directory services, and security tools.Delivery of a high level of customer support for IT services resulting in positive user experience.Provide follow‑up and follow‑through support of reported incidents through our IT service management set of processes and tools.Setup current user hardware, software, accounts, and assist with other IT onboarding tasks.Provide PC asset management duties to maintain equipment through its lifecycle.Identify, troubleshoot, resolve, and escalate issues related to networking, serve