What You’ll Be Doing

Your day-to-day work will include:

• Troubleshooting and resolving hardware and software issues across computers, laptops, printers, networks, and other IT equipment.
• Setting up, configuring, maintaining, and supporting computer systems and networks.
• Helping customers and staff with their IT questions and providing guidance when they need it.
• Installing software, updates, and system improvements to keep everything running smoothly.
• Assisting with the implementation and ongoing management of IT systems and technology.
• Working with suppliers and external service providers when specialist support or equipment is required.
• Keeping accurate records of IT equipment, jobs, and support activities.
• Building good relationships with our customers and making sure they receive reliable, friendly, and professional support.

What We’re Looking For

We’re looking for someone with solid hands-on IT experience who can confidently troubleshoot and work through problems.

Ideally, you’ll have:

• Experience working as an IT Technician, Computer Technician, or in a similar role.
• Good knowledge of Windows and macOS, computer hardware, software, networking, and common IT systems.
• Strong troubleshooting and problem-solving skills.
• Good communication skills and a genuine willingness to help people.
• The ability to explain technical issues in a simple and easy-to-understand way.
• The confidence to work on your own while also being a team player.
• Relevant IT qualifications or certifications, or strong practical experience.
• A willingness to keep learning and take on new technologies and skills.

Most importantly, we’re looking for the right attitude. If you’re reliable, approachable, curious, and enjoy figuring things out, we’d like to hear from you.

What We Offer

We know that good people are important to a good business, so we want our team to feel valued and supported.

As part of our team, you’ll receive:

• An above-average salary with additional entitlements.
• Company-provided accommodation.
• Relocation assistance.
• Opportunities to learn new skills and develop across different areas of IT, communications, and security.
• Ongoing professional development and training.
• A friendly, supportive working environment.
• The opportunity to work on a wide variety of technology and projects throughout the Pilbara.
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