JOB SUMMARY

The Computer Operator I is responsible for providing systems support and monitoring for core KLC midrange systems. Responsible for monitoring and addressing alerts for environmental computer room protection systems, fire, water sensors, UPS, generator, and AC systems. Works with external gaming vendor to ensure gaming systems are operating at normal levels. Completes daily checklists and provides turnover to management and operations team. Coordinates and escalates issues to second level support teams.
This typical schedule for this position is night shift (7pm – 7am) on Wednesdays, Thursdays, Fridays, and alternating Saturdays.

KNOWLEDGE/SKILLS/EXPERIENCE

• High school diploma or equivalent required.
• Minimum one year of computer operations experience highly beneficial. Computer certifications and education may be considered in lieu of experience.
• Knowledge of business and Information Technology systems, computer applications, hardware, and software.
• Proficient with Microsoft Office applications, computer terminals, and keyboards.
• High attention to detail with strong organizational skills.
• Must be able to work with limited supervision and be self-driven.
• Ability to work on multiple tasks concurrently.
• Must be able to work with and communicate effectively and professionally in a small team environment.
• Must be able to work in an environment that is repetitious, faced paced, and has time constraints.
• Ability to handle high pressure situations while maintaining focus and attention during slow times.
• Valid driver’s license required.
• Midrange computer (IBM AS400 or equivalent) operational experience preferred.

PHYSICAL REQUIREMENTS

• Ability to lift up to 25 pounds: Occasionally
• Moving: Occasionally
• Reaching, writing, fingering, typing: Frequently
• Talking and hearing: Frequently
• Seeing, must be able to read reports and use a computer: Continuously
• Sitting for long periods of time: Continuously

ESSENTIAL DUTIES/RESPONSIBILITIES

• Operates and monitors the KLC midrange systems and associated network. Monitors and addresses errors to ensure systems maintain the highest level of availability possible to the corporation.
• Manages and monitors jobs and workflows on all systems. Completes carryover night processing jobs.
• Notifies corporate email groups when computer operational issues impact normal system processing and/or causes impact to retailers, players, or the business.
• Completes operational checklists to ensure all scheduled processes are started and completed at the proper time and in the proper sequence.
• Monitors all environmental systems to ensure the KLC computer systems are always protected. Regularly monitors backup generators, UPS, fire suppression, and HVAC systems.
• Provides first level troubleshooting steps to ensure that system and program errors are handled quickly and resolved in a timely manner. Provides routing of second level support to supervisors, duty programmers, system administrators, or system vendors, as necessary. Records and documents incidents in the Service Desk Application.
• Logs gaming vendor Requests for Change items in Service Desk Application.
• Captures and records pertinent information that occurred during the shift and provides shift turnover report.
• Keeps current on disaster recovery processes, access, and maintenance activities to operate from the KLC’s backup datacenter. Works remotely from home or travels to the backup data site located in Frankfort, as needed, to maintain operational continuity.
• Performs all duties associated with the nightly national draw games and provides back-up to the draw teams for in-state games. Balances draw reports to ensure winning number accuracy. Interacts with interstate entities for multi-state games. Verifies accurate distribution of winning numbers for draw games to website. Identifies all winning jackpot tickets and informs lottery officials and security as to where the ticket was sold. Enables pay out for validations. Performs Internal Control System (ICS) processing and balancing ensuring online vendor integrity.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.