Computer Operator at REJIS Commission

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

18.96

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Aptitude, Customer Service, Microsoft Operating Systems, Documentation, Troubleshooting, Active Directory, Communication, Time Management

Industry

IT Services and IT Consulting

Description

Description Join the REJIS Revolution: Pioneering Tomorrow’s Justice Tech Today! Our REJIS Operations Center (ROC) team works in our state-of-the art facility which provides a secure location for REJIS and customer equipment and data. Our Computer Operators successfully monitor the availability of REJIS-supported services and equipment and effectively manage the communications and proper support escalations to ensure high service availability. We are an essential business supporting law enforcement and local St. Louis organizations with critical infrastructures that require availability and monitoring 24X7. This is a great opportunity for someone looking to start their IT career with growth potential, professional development opportunities, and the chance to work with a wide variety of technologies. We provide training covering the technology and business processes for this position. This position requires a physical presence, on-site in our data center. The schedule is a 12-hour shift on Sunday, Monday, and Tuesday and a ½ day (6-hour shift) on Wednesday, with 3+ weeks’ vacation. This is a swing shift position and will alternate between day and night shifts. Overview of skills needed: Display strong technical aptitude and have a strong desire for a career in IT and/or technology Exceptional customer service skills are required. Must be able to communicate clearly both verbally and prepare well-written documentation Experience using Microsoft operating systems and office products is a plus Have a willingness and ability to learn quickly Responsibilities: We provide training covering the technology and business processes for this position to: Maintain a reliable service environment by responding to Network and Data Center alerts Learn and follow standard operating procedures, documenting, and responding to alerts, including the escalation of support staff Physical Tasks/Demands: sitting - stationary/seated position during the work day in order to monitor system monitors Be able to escort visitors within our Data Center and walk the Data Center and REJIS campus during the shift in order to conduct hands-on and/or visual assessments to ensure building safety compliance by checking doors and/or checking the temperature in various areas of the server room/data center Lifting - periodically lifts light-weight items such as equipment, parts, computer, and server hardware Perform new computer software installs, server patching, and remote system administration Resolve desktop, printer, Internet Browser, REJIS application, and network-related issues Reset passwords using Active Directory Display ability to troubleshoot user/system problems and perform proper support escalation Properly record and classify customer and internal requests Communicate to customers and REJIS management problems requiring their immediate attention Requirements Acceptable experience can include self-study, technical school, or work experience Previous customer-service work experience Excellent written and verbal communication skills Ability to prioritize and manage multiple responsibilities that are time-sensitive Join REJIS. Innovate. Impact. Inspire. The minimum salary starts at $18.96/hour with the possibility of additional compensation based on years of experience, demonstrated skills, certifications, and education. This is an hourly position and is eligible for overtime.

Responsibilities

The Computer Operator is responsible for maintaining a reliable service environment by responding to alerts and following standard operating procedures. They will also perform tasks such as software installs, server patching, and troubleshooting user/system problems.