Department: Cyber Security & Digital Solutions
Location: Flexible
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 10-Jun-25 (Applications are accepted until 11:59 PM Atlantic Time)

ABOUT US

Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia. Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission.
At CSDS, we support government departments and partners in their digital transformation journeys. We don’t just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians.
Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We’re not just an IT department; we’re a community dedicated to enabling digital transformation and bolstering cybersecurity across the province.
Join us at CSDS as we shape the future of digital services in Nova Scotia, and make a real difference to Nova Scotians.

PRIMARY ACCOUNTABILITIES

CSDS is looking for a Computer Services Officer 3 (Technical Specialist), who wants to deliver and secure digital identity services for the Province. We are interested in candidates who have a proven track record of using due diligence and data-driven approaches to solve problems, demonstrate objectivity and professionalism, bring a positive and can-do attitude, take ownership of activities, and communicate progress and outcomes proactively and effectively.
You will be responsible for providing identity and access management subject matter expertise. You will operationalize, deliver, and continuously improve identity services built around user needs with embedded protections. You will collaborate with clients, vendors, management, and leadership to deliver on your security, technical and non-technical accountabilities.

Your responsibilities will also include the following:

• Ensure deployment, maintenance, security, availability, performance, improvement, and enhancement of the digital identity infrastructure.
• Work on tickets (service requests, change requests, problems, incidents, etc.)
• Implement corrective actions to ensure timely resolution of the technical issues.
• Take ownership of operational aspects, including but not limited to investigating issues, analyzing evidence, documenting recommendations with rationale, mapping processes, creating procedures and standards, coordinating efforts, and communicating thoroughly and efficiently.
• Provide specialized advice and training to users on leveraging directory, identity management, authentication, authorization, certificate, and federation services.
• Work with the business and technology teams to drive identity-based initiatives through the project lifecycle stages.
• Capture and understand client requirements and develop solutions to meet those requirements.
• Consistently deliver on accountabilities, and support clients, peers, management and leadership.
• Coach and lead teammates and peers on new technologies and processes.

• Help create a culture of humility, learning, collaboration, ownership and results.Show continuous learning and knowledge update by completing or renewing agreed technical certification(s) every year as part of performance metrics.

QUALIFICATIONS AND EXPERIENCE

To be successful in this role, you will have a Bachelor of Science in Computer Science plus a minimum of 3 years’ experience, or graduation from a recognized Information Technology program, plus 3 years and 6 months experience or an acceptable equivalent combination of training and experience.

You have completed and earned one or more of the following credentials. Evidence of completion, by way of a Microsoft transcript shared link that shows your legal name, MCID, contact email address and active certifications, is required.

• Microsoft Certified: Security Operations Analyst Associate (SC-200)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Azure Security Engineer Associate (AZ-500)
• Microsoft 365 Certified: Administrator Expert (MS-102)
• Microsoft Certified: Information Protection and Compliance Administrator Associate (SC-400)

In addition, you have the following required experience:

• Implementing, configuring, and maintaining Microsoft Entra ID (Azure Active Directory), Microsoft Entra Domain Services, and Microsoft Entra Business-to-Business (B2B) Collaboration
• Implementing, configuring, and maintaining Active Directory Domain Services (AD DS), Active Directory Federation Services (AD FS), and Active Directory Certificate Services (AD CS) in enterprise hybrid identity environments.
• Maintaining and supporting Microsoft Identity Manager (MIM) or a comparable identity and access management suite (e.g., PingOne, OneLogin, SailPoint, ForgeRock, etc.).
• Managing the identity lifecycle management events, access reviews, license assignments and reclaims in a Microsoft 365 environment.Scripting with Active Directory PowerShell, Azure CLI, etc.
• Resolving issues related to server monitoring, automation, group policies, directory security, and integration with load balancers.

• Creating standard operating procedures and processes.Undertaking troubleshooting and investigations to resolve incidents and problems.

Other key characteristics required for this role include:

• Supporting end users in a prompt, polite and friendly manner.
• A strong initiative-taking collaborator with the ability to work independently.
• Flexibility to work after hours when required.
• Analytical thinking with strong troubleshooting skills.
• Practice good judgement and make decisions under pressure.Ability to remain positive and maintain confidence in own abilities

Your responsibilities will also include the following:

• Ensure deployment, maintenance, security, availability, performance, improvement, and enhancement of the digital identity infrastructure.
• Work on tickets (service requests, change requests, problems, incidents, etc.)
• Implement corrective actions to ensure timely resolution of the technical issues.
• Take ownership of operational aspects, including but not limited to investigating issues, analyzing evidence, documenting recommendations with rationale, mapping processes, creating procedures and standards, coordinating efforts, and communicating thoroughly and efficiently.
• Provide specialized advice and training to users on leveraging directory, identity management, authentication, authorization, certificate, and federation services.
• Work with the business and technology teams to drive identity-based initiatives through the project lifecycle stages.
• Capture and understand client requirements and develop solutions to meet those requirements.
• Consistently deliver on accountabilities, and support clients, peers, management and leadership.
• Coach and lead teammates and peers on new technologies and processes.
• Help create a culture of humility, learning, collaboration, ownership and results.Show continuous learning and knowledge update by completing or renewing agreed technical certification(s) every year as part of performance metrics