About Our Company:
Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations.
Location: This position is hybrid, based in Laurel, MD 20707.
Role:
Delmock Technologies, Inc. is seeking a Computer Software Integration Analyst to analyze, integrate, develop, and maintain software systems across various platforms and environments.

Responsibilities:

• Analyze current software systems and integration points to identify opportunities for optimization and improvement.
• Design, develop, and implement software integration solutions using Reacct.js, Power Apps, APIs, middleware, and data transformation tools.
• Support system upgrades, migrations, and onboarding new applications into existing ecosystems.
• Develop and maintain documentation related to system architecture, integration processes, and troubleshooting procedures.
• Collaborate with cross-functional teams to gather requirements and translate business needs into technical solutions.
• Monitor and troubleshoot integration workflows and resolve issues promptly to minimize system downtime.
• Ensure integration solutions are secure, scalable, and compliant with industry standards and company policies.
• Perform unit and integration testing to validate system performance and data accuracy.
• Manage the day-to-day administration and configuration of the ServiceNow platform, including system upgrades, monitoring performance, and creating documentation.
• Provide support for ServiceNow issues and manage security protocols and integrations.
• Build custom dashboards and reports.

Minimum Requirements:

• Bachelor’s degree in information systems, or Computer Science, or related technical field.
• One (1) year minimum of relevant experience.
• Service Now Administrator or Developer Certification Cloud Certification (Azure, AWS or GCP).
• Must possess knowledge in life-cycle support, including maintenance, administration, and management.
• Must possess knowledge in implementing computer systems in a phased approach of requirements analysis and conceptual design, site survey, system design review, critical design review, installation, integration, and testing.
• Must possess knowledge in performing requirements analysis for a wide range of users in areas such as office automation, and finance and accounting.
• Must be able to assist with the development of designs for user approval at formal reviews.

Clearance:

• The ability to pass a background check is required.

Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams.
At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI!
DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class

• Analyze current software systems and integration points to identify opportunities for optimization and improvement.
• Design, develop, and implement software integration solutions using Reacct.js, Power Apps, APIs, middleware, and data transformation tools.
• Support system upgrades, migrations, and onboarding new applications into existing ecosystems.
• Develop and maintain documentation related to system architecture, integration processes, and troubleshooting procedures.
• Collaborate with cross-functional teams to gather requirements and translate business needs into technical solutions.
• Monitor and troubleshoot integration workflows and resolve issues promptly to minimize system downtime.
• Ensure integration solutions are secure, scalable, and compliant with industry standards and company policies.
• Perform unit and integration testing to validate system performance and data accuracy.
• Manage the day-to-day administration and configuration of the ServiceNow platform, including system upgrades, monitoring performance, and creating documentation.
• Provide support for ServiceNow issues and manage security protocols and integrations.
• Build custom dashboards and reports