The Washington Trust Company is seeking a Computer Support Specialist to ensure a high level of customer service by providing direct technical support to all end users and escalating issues as required. This position will be required to provide on-call support as dictated by the helpdesk hours. The Computer Support Specialist will actively contribute to project deliverables and understand business priorities.
This position supports a hybrid on-site/remote work schedule.

REQUIREMENTS:

• 2+ years of experience in a busy help desk environment (preferably banking).
• Associate degree in Technology or appropriate experience preferred.
• Working knowledge and background in Windows PC and Server OS
• Printer troubleshooting and network configuration.
• Strong customer service skills.
• Strong communication skills and the ability to interact with end users.
• Proficient troubleshooting and problem-solving ability.
• Flexibility to travel to various office and branch locations as required.

• Identify, diagnose and resolve hardware, software, and network problems.
• Configure and install Windows operating systems and application software.
• Use ticketing system to log requests and problems. Ticket management, problem resolution, root-cause identification and remediation.
• Provide timely and considerate customer service to end users by fielding Helpdesk calls and resolving technical issues.
• Work with hardware and software vendors to resolve technical issues; research, test and implement solutions.
• Identify patterns of failure, research Issues and implement solutions; communicate with manager regarding unresolved problems.
• Travel to any location as needed.
• Meet all compliance requirements (i.e. SOX, FDIC and audit).