Computer Support Specialist (Infrastructure & Support) at Trax Credit Union

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Hardware Support, Network Software Support, Infrastructure Troubleshooting, Server Configuration, End User Support, Backup Procedures, Systems Integration, Hardware Repair, Documentation, PC/LAN Support

Industry

Banking

Description

Description At Trax Credit Union, we exist to move people forward. We are committed to creating a path to financial health for every member we serve. Our work is guided by accountability, service, passion, integrity, respect, and excellence—and we’re looking for leaders who bring these values to life every day. Key Responsibilities Support the credit union’s local area and wide area network hardware and software to ensure that back-end functions, systems, PCs, servers, and all peripheral products are operational. Provide and run backup procedures that maintain the integrity and security of the credit union’s technology infrastructure. Research and diagnose problems within the entire infrastructure; troubleshoot and provide solutions. Respond to end user problems on PCs to include software applications, systems integration, or individual hardware problems. Provide individual support to end users via the phone, in person, or online to answer questions or resolve problems. Install, configure, and test new servers for systems, fax, printers, etc. Maintain complete and accurate documentation and support services/warranties for new equipment, software, hardware, and peripherals. Ensure minimal downtime of existing systems by responding to network or system issues. Install and test new software for the network and for individual users. May be responsible for repair of copiers, printers, PCs, laptops, phones or other peripherals. Stay current on state-of-the-art hardware and software developments. Plan and implement extensive software or hardware additions and upgrades timely and efficiently. Requirements 3-5 years of technical experience in IT, preferably in a financial institution Progressive experience in supporting PC/LAN hardware, software and communication products including IBM AS400/iSeries/Windows and Linux Independent troubleshooting and infrastructure exposure required Why Trax Credit Union At Trax, we invest in our employees so they can deliver their best every day. We are proud to offer the following benefits: Medical, Dental, and Vision coverage Employer-paid Short-Term & Long-Term Disability Life and AD&D Insurance 401(k) Retirement Plan Free Choice Plus Checking Account Exclusive Employee Financial Perks after 90 days on the job Loan discounts for consumer and home loans Our Commitment At Trax Credit Union, we don’t just manage finances—we help people move forward. If you are passionate about making a difference, leading with integrity, and creating meaningful impact in your community, we encourage you to apply.

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Responsibilities

Maintain and support the credit union's network hardware, software, and servers to ensure operational stability and minimal downtime. Provide technical assistance to end users and manage the installation and documentation of new technology infrastructure.