JOB DESCRIPTION

The Computer Support Specialist is an entry-level technician who provides front-line support for campus technology. This position supports students and staff in the library, Technology Assistance Center, and computer labs by troubleshooting issues related to hardware, software, printing, and network access. Responsibilities include maintaining computer labs, assisting with upgrades, and resolving common tech problems.

REQUIRED QUALIFICATIONS

• Strong troubleshooting skills for diagnosing and resolving hardware, software, and basic network issues.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Demonstrated experience in front-line customer support or help desk environment.
• Familiarity with Windows and macOS operating systems, common productivity software, and printing.
• Ability to work independently and as part of a team in a fast-paced, service-oriented environment.

PREFERRED QUALIFICATIONS:

Experience installing and supporting Windows and Mac computers in a lab environment.
Is this position Grant Funded: No
Is this position restricted: No
Is this position eligible for telework: No
Hours Per Week: 40
Months per Year: 12
Statement of Economic Interest Required: No
FLSA Status: Non-Exempt
Work Classification: Classified Staff
Normal Work Schedule: Monday - Friday 8-5 with occasional evenings and weekends
Employee Classification: Info Technology Specialist I
Department: Computer Labs
Salary: $44,192
Department Contact Name: Wendy Bowman
Department Contact Phone: 540-831-7532
Department Contact Email: wabowman@radford.edu

Please refer the Job description for details