JOB DESCRIPTION

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
At the University of Washington School of Social Work (SSW), we commit ourselves to promoting social and economic justice for poor and oppressed populations and enhancing the quality of life for all. We strive to maximize human welfare through education, research, and public service. We embrace our position of leadership in the field of social work and join in partnership with others in society committed to solving human problems in the twenty-first century.
The UW and the School of Social Work promote diversity and inclusivity among our staff, faculty and students; we seek applicants for this position who are committed to these principles and whose experiences have prepared them to fulfill our commitment to inclusion and have given them the confidence to fully engage with audiences from a wide spectrum of backgrounds. http://socialwork.uw.edu/
The School of Social Work has an excellent opportunity for a Computer Support Technician 1 . Under general supervision, the Computer Support Technician 1 provides front-line technical support for computing resources, including computers, peripherals, and classroom technology such as TVs, audio systems, projectors, and other instructional equipment. This role focuses on assisting users with hardware and software issues, maintaining computing environments, and supporting classroom technology to ensure smooth instructional delivery.

MINIMUM REQUIREMENTS

One year of experience involving the use of computerized information systems.

• Provide technical assistance to users in the operation of mobile devices, computers, printers, and peripheral devices.
• Support classroom technology including TVs, projectors, audio systems, and other instructional equipment; troubleshoot and resolve issues to minimize disruption.
• Diagnose and resolve routine hardware and software problems such as log-on errors, printer malfunctions, cable issues, and software-to-hardware configuration mismatches.
• Assist in the installation, configuration and disposal of computers and software packages in offices, labs, and classrooms.
• Instruct users on the use of software applications and hardware; develop and maintain user documentation and guides.
• Maintain inventory of computing and classroom technology equipment, and asset records.
• Deploy and Decommission desktops, laptops, printers, and AV equipment in accordance with UW surplus and data destruction policies.
• Collaborate with faculty and staff to support instructional technology needs and ensure proper functioning of teaching technologies.
• Utilize diagnostic tools and procedures to identify and resolve technical issues; escalate complex problems to appropriate personnel.
• May assist in preparing reports, documenting technical procedures, and supporting related technical support activities.
• Support technology where needed throughout nearby SSW buildings and campus until 6PM, and occasionally until 9PM in extreme cases.
• Technology delivery including campus and to the U-Village Apple Store for warranty service or pickup coordination.
• Monitoring support channels while on duty, including ticketing system, MS Teams, walkie-talkie, and walk-up requests; triage and escalate as needed to subject matter experts.
• Serve as a point of contact for routine technical support issues for the School of Social Work.
• Provide informal guidance and mentorship to Graduate Student assistants on troubleshooting techniques and support procedures.
• Assist in coordinating classroom technology readiness for events, presentations, and instructional sessions.
• Inventory all IT assets including desktops, laptops, peripherals, AV gear, and mobile devices and reconcile with an SSW equipment tracking system.
• Contribute to the development and improvement of support documentation, knowledge bases, and standard operating procedures.
• Participate in small-scale project teams to implement new technologies or upgrades in classrooms and office environments.
• Working independently during an evening/night shift, ensuring classroom readiness and responding to urgent support needs.
• May direct the work of student employees or temporary staff, including task assignment and basic oversight.
• Provide input on performance and training needs of student assistants.
• Ensure that tasks delegated to students are completed accurately and in a timely manner.
• Maintain a collaborative and supportive team environment by modeling effective communication and problem-solving skills.