OVERVIEW:

Creek Technology is seeking a Help Desk Technician to provide Tier 1 IT support to end users, pending contract award. The Help Desk Technician will assist with troubleshooting, device imaging, software/peripheral installations, and monitoring service requests to ensure timely resolution in accordance with enterprise and DoD IT standards.

QUALIFICATIONS:

• High School diploma or Associate’s degree in Information Technology or related field.
• Up to 3 years of experience providing IT or help desk support.
• Basic troubleshooting skills with Windows operating systems, Microsoft Office, and enterprise IT environments.
• Strong customer service and communication skills.

CLEARANCE:

• Active Secret clearance required
  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodation during the interview process.
  Creek Technologies Company is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. Creek Technologies considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, nation origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. Creek Technologies makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, Creek Technologies will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship for the company

• Deliver Tier 1 support for end-user IT issues, including hardware, software, and network troubleshooting.
• Image and provision end-user devices (EUDs), ensuring proper configuration and functionality.
• Install peripherals, map network printers, and support user access requests.
• Monitor, track, and resolve tickets via ITACS Help Desk, ServiceNow, or other ticketing systems.
• Diagnose problems and escalate issues to higher-level technicians or vendors as required.
• Ensure cybersecurity tools are deployed and updated on all systems.
• Support virtual check-in/check-out processes for EUD accountability.
• Maintain accurate records of actions taken and provide clear documentation for recurring issues.