Computer Support Technician at Creek Technologies LLC

Fairborn, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, IT Support, Troubleshooting, Windows Operating Systems, Networking, Remote Support, Incident Reporting, Problem Analysis, Technical Support, Help Desk, Desktop Support, Common Access Card, Account Resets, VIP Service Requests, On-site Support, Technical Environments

Industry

IT Services and IT Consulting

Description

Creek Technologies is a rapidly growing technology company with nationwide contracts and exciting opportunities for advancement. We are seeking a Computer Support Technician (CST) to join our team full-time on-site. This position plays a critical role in delivering outstanding customer service and IT support to end users across a range of technical environments. ---------------------------------------- RESPONSIBILITIES Level 1 – Initial Contact & First Touch Resolution: * Answer incoming support calls and generate detailed incident reports (trouble tickets) * Record user information including location and asset data * Perform basic troubleshooting via phone or remote desktop control * Attempt resolution of common technical issues on first contact Level 2 – Detailed or Remote Resolution: * Resolve incidents escalated from Level 1 using advanced problem analysis and remote support tools * Provide support for walk-in users, including: * Common Access Card (CAC) PIN resets * NIPRNet/SIPRNet account resets * VIP service requests Level 3 – Touch Labor: * Provide on-site support for issues requiring physical presence or advanced troubleshooting * Dispatch to user locations when remote support is insufficient ---------------------------------------- QUALIFICATIONS Required: * Certification: CompTIA Security+ CE (or higher; mandatory for DoD 8570 compliance) * 1–3 years of IT support experience in a help desk or desktop support role * Strong understanding of Windows operating systems and general networking Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Please let us know if you require accommodation during the interview process. Creek Technologies considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, nation origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. Creek Technologies makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, Creek Technologies will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship for the company.

Responsibilities

The Computer Support Technician is responsible for providing outstanding customer service and IT support to end users. This includes troubleshooting technical issues, resolving incidents, and providing on-site support when necessary.