JOB SUMMARY:

Reporting to the Manager, Information Technology, the Computer Support Technician performs technical work in the administration of a local area computer network including hardware, software, and the provision of support to end users. The successful candidates will be members of the broader NLSchools - Department of Education Information Technology team.
While initially subject to classification, this role is anticipated to become a permanent position once the classification process is finalized.

SKILLS AND KNOWLEDGE:

• Minimum: 2 year post-secondary Diploma in Information Technology or a computer related field.
• Minimum: 1 to 2 years of experience.
• Ability to maintain computer systems and networks.
• Ability to provide technology support.
• Strong client service, analytical, interpersonal and communication (oral and written) skills. This includes:
• the ability to listen to information and ask questions to diagnose and resolve the client’s concerns/problem
• provide expert advice to guide a user through the problem solving steps
• provide direction to others in the use of software or hardware
• Ability to work independently with minimum supervision
• Ability to work as part of and to contribute to a cohesive team.
  NAPE Salary Scale (CG-27): $25.99 to $28.74

• Analyzes and troubleshoots operating problems in both hardware and software, and develops and implements changes to rectify the problems.
• Responds to user requests.
• Install, configure and maintain computers, mobile devices and peripherals.
• Performs help desk functions and may provide either on-site or remote technical support.
• Updates and maintains IT asset records.
• Provides computer consultation, advice and services to staff.
• Provides training to end users on the use of new hardware or software.
• Provides telephone and online support to departmental projects.
• Performs other duties as assigned.