NOW HIRING! – COMPUTER SYSTEMS ADMINISTRATOR

Join a company that cares about its people!
Granite Technology Solutions is a Montana based company with locations in Bozeman, Missoula, Kalispell, and Helena. Founded in 2000, we employ forty plus individuals and have an established customer base of approximately 1200 businesses. We are a customer service oriented, full-service technology company focusing on information technology systems and networks, low-voltage structured cabling and fiber optics, phone systems, surveillance camera systems, and door access systems. We are looking for a Computer Systems Administrator to help our company grow and better serve our customers.
If you enjoy a customer focused, productive, busy, and tech-oriented work environment, then we are the company for you.

ADDITIONAL QUALIFICATIONS

• First and foremost, our Computer Systems Administrator must achieve outstanding customer satisfaction.
• Our employees excel in their abilities to effectively communicate one-on-one with our clients.
• Technicians must have top notch technical skills and knowledge in computing and network systems.
• Technicians will develop detailed technical solutions and architects complex systems with minimal supervision.
• An advanced degree in a related technical field or equivalent experience.
• At least three (3) years IT experience.
• The ability to drive to client locations (must have a clean driving record and valid license), work inside & outside, physically navigate the work environment, using a 6-foot ladder, and consistently lift 40 pounds.

• Ensure exceptional customer satisfaction through attentive service and effective problem-solving.
• Windows Desktop administration and troubleshooting, including application install and setup, patching, networking, and version/edition upgrades.
• Configure firewalls, network switches, and wireless access points with required network services to serve moderately complex needs.
• Setup, maintain, and troubleshoot moderately complex Windows servers including Active Directory, file and print sharing, Remote Desktop Services, backups, applications.
• Knowledge and understanding cloud file sharing and collaboration tools
• Understanding of cyber security tools, and IT best practices
• Foster seamless collaboration and communication across all departmental teams and members to optimize workflow and achieve shared goals.
• Proposes, manages, and implements moderately complex projects and systems with minimal supervision.
• Installs, configures, maintains, and repairs computer/server hardware issues, applications and operating systems.
• Installs, configures, maintains, and repairs network and email issues.
• Installs, configures, maintains and repairs VoIP & PBX phone systems, and networks.
• Performs and verifies computer/server backups.
• Performs server administration and maintenance.
• Installs, configures, maintains, and repairs smartphones and tablet devices.
• Documents work and network configurations.
• Achieves 60-75% average billable productivity and enters billable time daily.
• Assist service desk technicians as an escalation resource.
• May perform application training.
• Regular shift on service help desk