Netsimco is a Saalex company located in Middletown, RI. Saalex is an Engineering and Information Technology Services company providing Cyber Security, Information Technology, Strategic Operations Research, Wargaming, Training and Education, Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services to an array of government agencies across every warfare domain.
We are seeking a motivated and detail-oriented Entry-Level Help Desk Technician to join our on-site IT support team. This role provides first-level technical assistance to end-users, supporting desktops, laptops, mobile devices, and general network access issues. The ideal candidate must have strong communication skills, a customer-service mindset, and hold an active CompTIA Security+ certification. This is a great opportunity for someone looking to grow their IT career in a structured and secure technical environment.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent (Associate’s or Bachelor’s degree in IT preferred)
• Ability to obtain and maintain a U.S. government security clearance
• Active CompTIA Security+ certification (required)
• U.S. citizenship (required for access to certain systems and environments)
• Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
• Strong problem-solving and communication skills
• Ability to work independently and collaboratively in a team environment
• Must be able to work on-site full time; remote work is not permitted for this position

PREFERRED QUALIFICATIONS:

• Familiarity with Active Directory, Exchange/Office 365, and remote access tools
• Previous exposure to DoD, defense, or secure IT environments
• Additional IT certifications (CompTIA A+, Network+, ITIL)

• Provide on-site technical support for end-users experiencing hardware, software, and connectivity issues
• Respond to and resolve trouble calls in a timely and professional manner
• Set up, configure, and maintain workstations, printers, and other peripheral equipment
• Assist with password resets, user account support, and system access issues
• Document all support activities and contribute to technical documentation and user guides
• Escalate more complex issues to Tier 2/3 support teams as necessary
• Follow IT policies, security procedures, and organizational protocols
• Maintain a clean, organized, and secure workspace and equipment are area