Computer Technician at Endicott College

, , United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication Skills, Adaptability, Reliability, Organization, Initiative, Team Player, MacOS Support, Windows Support, Asset Management, Ticketing Systems, Technical Support, Inventory Management, Remote Support Tools, Collaboration

Industry

Events Services

Description

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott’s seaside locale where employees are an important part of the bustling campus community! Please apply today if this opportunity looks like the right fit for you. . Position Overview The Computer Technician in the IT Operations department, reporting to the Director of IT Operations, is responsible for providing essential technological support to the Endicott College community. This role serves as the primary point of contact for the Service Center’s support team, focusing on-site on the Beverly, Massachusetts campus. Support is delivered via phone, ticketing system, walk-in, and remote tools. The technician manages intake from students, staff, and faculty, resolving requests by correctly documenting and prioritizing each one. The ideal candidate is customer-oriented and interested in education, technology, privacy, and security. *** To be considered for this role, a cover letter is required. In the cover letter, please articulate why you want to be considered for the role, and why working at Endicott College is interesting to you.*** About Endicott College Endicott College is a vibrant community located on Boston’s North Shore, with a beautiful oceanfront campus in Beverly, Massachusetts. We’re known for combining academic excellence with hands-on learning, and we take pride in fostering a supportive environment for both students and employees. Working at Endicott means joining a close-knit campus community where your contributions matter and where collaboration, creativity, and professional growth are valued. To learn more about our employee benefits click here. Key Responsibilities End User Support and Service Management Monitoring (70%) Monitor incoming service channels and the ticketing system, responding promptly to customer requests concerning account access, software and hardware issues. Ensure strict adherence to departmental procedures, including security protocols, escalation processes, and reporting requirements. Accurately record customer issues in the tracking system and continually maintain and update support documentation for team sharing. Escalate issues to other groups within Campus Technology, appropriate programs or department staff as necessary. Organize and coordinate workload independently, even under tight deadlines and shifting priorities. Other duties as assigned Asset Management and Departmental Project Participation (30%) Configure, deploy, manage, and deprovision assets as needed. Maintain accurate inventory status and assignments using IT Service Management (ITSM) software. Review existing processes, policies, knowledge assets, and services to identify areas for improvement, collaborating with management and senior peers to implement necessary changes. Occasionally work outside of normal business hours and may be called upon during off hours. Community Engagement Be an active participant in the life of the College by attending and supporting key events like Commencement, Homecoming, and other all-hands-on-deck gatherings. Show a spirit of collaboration and community involvement, including volunteering when possible. Reporting Structure Reports to the Director of IT Operations. Expected to work mostly independently with general supervision. Supervisory Responsibilities None Core Competencies Reliability: able to get the job done, available and engaged with the job and the Endicott community. Organization: organizes time and resources well so that work is done efficiently and on time. Communication Skills: has clear, effective and efficient ways of communicating, both orally and in writing. Adaptability: shows a willingness to adopt new ideas and to do things differently. Follow Through: takes ownership of projects and sees them through fruition. Customer Service: anticipates the needs and responds to queries in a timely, competent, and approachable manner. Initiative/Personal Leadership: identifies opportunities for improvement and actively contributes to solutions. Team Player: shows a willingness to collaborate and share information, knowledge and experience with team members. Qualifications and Skills 3–7 years of providing customer service with a technology, education, and/or non-profit organization, including at least two years of help desk experience. Associate’s degree in a related field or equivalent experience. In-depth knowledge supporting MacOS and Windows operating systems. Experience imaging and deploying MacOS and Windows computers. Familiarity with asset management software and inventory processes. Experience working with an automated ticketing system. Must possess excellent problem solving and communication skills. Uses sound judgment and discretion when handling confidential matters. Must be able to lift and move equipment up to 40 lbs Preferred Qualifications Experience working in a higher education technology environment Experience with a Microsoft enterprise environment Experience with remote support tools Positive, curious, and continuous learner Excellent oral communication and interpersonal skills with a strong dedication to customer service Effective Date of Current Version: October, 2025 Endicott offers associate, bachelor's, master's, and doctoral degrees, plus graduate-level certificates. Endicott is a welcoming community with engaged staff, faculty and students, a beautiful campus, and great employee benefits. Endicott celebrates diversity and strives to bring a mix of talented people—representing a variety of backgrounds, perspectives, and skills—together to do their best work. The more inclusive we are, the better our work will be.

Responsibilities

The Computer Technician provides essential technological support to the Endicott College community, serving as the primary point of contact for the Service Center’s support team. Responsibilities include monitoring service channels, managing customer requests, and participating in asset management and departmental projects.