Computer Technician at Upper Peninsula Health Plan

Marquette, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

25.45

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Intune, Endpoint Management, Troubleshooting, Hardware Repair, Software Repair, Network Troubleshooting, Warranty Claims, Preventive Maintenance, End-User Support, Video Conferencing Setup, Data Backup, Documentation, Help Desk System, PC Troubleshooting, Communication, Organizational Abilities

Industry

Insurance

Description

DATE: February 17, 2026 POSITION: Computer Technician DEPARTMENT: Information Systems BASE RATE: $25.45 per hour, with potential for additional compensation based on qualifications POSITION SUMMARY: Maintains information systems desktops, laptops, mobile devices, phones, printers, and video conferencing equipment; provides end-user support and training; and helps maintain documentation related to installing, configuring, and moving equipment. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Follows established Upper Peninsula Health Plan (UPHP) policies and procedures, objectives, safety standards, and sensitivity to confidential information. 2. Designs and implements Microsoft Intune solutions for endpoint management, including device enrollment, configuration, security, application packaging and deployment, conditional access, patching, and ongoing service upgrades. 3. Troubleshoots problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; makes repairs and corrections where required. 4. Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs. 5. Assists with the installation and ongoing configuration of departmental equipment; manages timelines to ensure projects are delivered in an agreed time frame; escalates issues as necessary to the Network Administrator or Manager. 6. Performs preventive maintenance for computer, communication, and peripheral equipment. 7. Provides training, support, and assistance to internal and remote system users; troubleshoots and/or resolves problems. 8. Sets up video conferencing equipment, laptops, and projectors as needed for meetings. 9. Performs end-user backups & restores and logs all backup activities. 10. Undertakes special projects and assignments and attends meetings as needed. 11. Provides and maintains up to date written documentation of all activities; logs all work performed in help desk system as appropriate. 12. Maintains confidentiality of client data. 13. Performs other related duties as assigned or requested. POSITION QUALIFICATIONS: Education: Minimum: Associate degree in computer science or related field; three (3) years of relevant experience in lieu of a degree will be considered Preferred: Bachelor’s degree in computer science or related field Experience: Minimum: One (1) year of experience in information technology (IT) support; relevant post-secondary coursework will be considered in lieu of professional IT support experience. Preferred: Two (2) to three (3) years of experience in information technology (IT) support Required Skills: Advanced understanding of PC troubleshooting and repair Familiarity with Microsoft Intune Ability to effectively communicate with diverse audiences Ability to adhere to deadlines and manage multiple tasks effectively Ability to be flexible in demanding situations Computer and/or keyboarding skills required Excellent human relation and oral/written communication Excellent organizational abilities Desired Skills: Experience supporting phone systems (traditional and cloud-based VoIP), email servers, and web servers Experience supporting Microsoft 365 applications, including Teams, OneDrive, and Outlook The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria. Physical Requirements: [This job requires the ability to perform the essential functions contained in the description. These include, but are not limited to, the following requirements. Reasonable accommodations may be made for otherwise qualified applicants unable to fulfill one or more of these requirements]: Ability to access departmental files Ability to enter and access information from a computer Ability to access all areas of the UPHP offices Moderate physical effort (lift/carry up to 50 pounds) Occasionally lifts supplies/equipment Occasional reaching, stooping, bending, kneeling, crouching Prolonged periods of sitting Occasional prolonged standing Manual dexterity and mobility Working Conditions: Works in office conditions, but occasional travel may be required Open office area subject to noise/distractions Occasionally subjected to irregular hours

Responsibilities

This role is responsible for maintaining and supporting information systems hardware and software, including desktops, mobile devices, and peripherals, while also designing and implementing Microsoft Intune solutions for endpoint management. Key duties involve providing end-user training and support, troubleshooting technical issues, and maintaining accurate documentation of all activities.