Computer User Support Specialist at T3W Business Solutions Inc

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Installations, Account Management, Password Resets, Windows 10, Windows 11, Microsoft 365, Active Directory, Network Issues, Application Issues, System Access, Hardware Support, Software Support, User Support, DoD 8570

Industry

Strategic Management Services

Description

Description T3W Business Solutions, Inc. is a Woman-Owned Small Business with Headquarters located in San Diego, CA. It is our mission to help our clients develop strategies to optimize their use of space and resources resulting in maximum benefits; we also deliver quality data and analysis to support our client’s daily facility operations, planning, and compliance programs. We are looking for a Computer User Support Specialist in San Diego, California. Summary Provides technical support to FRCSW users via desktop assistance, troubleshooting, installations, account resolution, and hardware/software support. Addresses customer IT issues, supports system rollouts, maintains workstation stability, and escalates complex problems as needed to system or network teams. Responsibilities Provide Tier 1 and Tier 2 user support for software and hardware issues. Troubleshoot and resolve network, application, and system access problems. Install and configure hardware, printers, and authorized software. Support account management, password resets, and permissions. Requirements Bachelor’s degree in Information Technology or related field. 3+ years of IT support experience in enterprise environments. Knowledge of Windows 10/11, Microsoft 365, and Active Directory. DoD 8570 IAT Level I certification (A+ CE or equivalent) preferred. Must possess an active Secret Clearance - Required This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Responsibilities

Provides technical support to FRCSW users via desktop assistance, troubleshooting, installations, account resolution, and hardware/software support. Addresses customer IT issues, supports system rollouts, maintains workstation stability, and escalates complex problems as needed to system or network teams.