Computer User Support Technician at Family Health Services Corporation

Twin Falls, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

31.5

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Customer Service, Network Communication, Helpdesk Support, Troubleshooting, Installation, Documentation, Problem Solving, Oral Communication, Written Communication, Analytical Skills, Safety Compliance, Technical Knowledge, Equipment Maintenance, Data Entry, Interpersonal Skills

Industry

Hospitals and Health Care

Description

Description SUMMARY: Provide technical assistance for Information Technology systems, departmental equipment, security systems and Family Health Services staff. This includes but not limited to, answering questions to resolve computer problems for clients in person, via telephone, or remote control. Provide aid and solutions concerning the use of Information Technology systems hardware and software, including printing, installation, word processing, electronic mail, interfacing, third party integration, and operating systems. Onsite job roles for field work: Installing networking cable, camera mounts/cabling, wall mounted swing arms for PCs/monitors, televisions, X-Ray equipment etc., deploying new desktop/laptop/tablet solutions. You will be working with power tools to install mounts and work through cabling tracks. Quote/Assist with pricing and IT purchases. Create/Assist with IT and interdepartmental documentation. Logging “Helpdesk” tickets in an electronic format. This includes documenting interactions and solutions with staff. $25.00 - $31.50 DOE. Requirements MINIMUM QUALIFICATIONS: High school diploma or GED. Work requires communications and analytical skills normally acquired through two years of post-secondary education in mathematics, computer science or a related field, or equivalent technical training in a computer-related field. At least two years’ work experience with computer operations, network communication systems and telephone support to become familiar with a variety of hardware and software applications. Applicants will be required to pass a background check. TASK: · Answer user inquiries regarding computer software or hardware operation to resolve problems. · Oversee the daily performance of computer systems. · Read technical manual, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. · Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. · Refer major hardware or software problems or defective products to vendors or technicians for service. · Enter commands and observe system functioning to verify correct operations and detect errors. · Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. · Confer with staff, users, and management to establish requirements for new systems or modifications. · Travel is required and a company vehicle is provided during working hours. · Weekend and after-hours work may occur. KNOWLEDGE REQUIRED: · Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. · Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. · English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. · Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. · Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. TECHINCAL SKILLS REQUIRED: Calendar and scheduling software Desktop communications software —Example: LogMeIn Electronic mail software —Example: O365 Web; Microsoft Outlook Helpdesk or call center software — Example: Call center software; Help desk software Human resources software — Example: Paylocity Human resource management software Internet browser software – Example: Google Chrome, Firefox Network monitoring software — Example: Wireshark Network operation system software — Example: Security, Multi Factor Authentication Office suite software —MS Office 365 Operating system software — Example: Linux; MS Windows, MS Server OS Presentation software — Microsoft PowerPoint Spreadsheet software — Microsoft Excel Transaction security and virus protection software — Encryption software; Virus Scanning Software Word processing software —Microsoft Word TOOLS USED: Computer tool kits USB — MS-DOS-bootable devices Notebook computers Power meters Punches or nail sets or drifts — Punch down tools Hand tools/power tools Special purpose telephones — Multi-line telephone systems Wire lug crimping tool — Wire crimpers Other Tools Required – Tools according to jobs ABILITIES: Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Written Comprehension — The ability to read and understand information and ideas presented in writing. Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., troubleshooting steps, helpdesk ticket priorities, projects, etc.). Speech Clarity — the ability to speak clearly so others can understand you. Deductive Reasoning — The ability to apply general rules to technical, customer service problems to produce answers that make sense. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Speech Recognition — The ability to identify and understand the speech (technical speech) of another person. Written Expression — The ability to communicate information and ideas in writing so others will understand. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). WORK ACTIVITIES: Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Getting Information — observing, receiving, and otherwise obtaining information from all relevant sources. Communicating with Supervisors, Peers, or Subordinates — providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. Making Decisions and Solving Problems — analyzing information and evaluating results to choose the best solution and solve problems. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily based on electrical or electronic (not mechanical) principles. Processing Information — compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Documenting/Recording Information — entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Thinking Creatively — developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. Establishing and Maintaining Interpersonal Relationships — developing constructive and cooperative working relationships with others, and maintaining them over time. Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used. Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Training and Teaching Others — identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Monitor Processes, Materials, or Surroundings — monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. Performing Administrative Activities — performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others. OTHER RESPONSIBILITIES: SAFETY: Family Health Services enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions, and providing feedback to supervisors and management on all safety issues. COMPLIANCE (MEDICARE): Family Health Services is committed to the very highest standards of ethics and integrity. It is our policy to properly determine the accuracy of reporting and billing our services in accordance with the rules, laws and regulations of FHS, the state government, and the federal government. FHS employees will do their part to ensure accurate documenting and billing practices, participate in compliance trainings and will identify and report any concerns or activities that may violate these standards. Each employee will be trained on the FHS Medicare Compliance Plan and the Standards of Conduct and asked to sign a Conflict of Interest Statement at hire and annually thereafter. A copy of the Medicare Compliance Plan and the FHS Standards of Conduct are available on the FHS home page under the Compliance tab. PATIENT CENTERED MEDICAL HOME (PCMH): Family Health Services is committed to providing our patients with the highest standards of care by becoming recognized as patient centered medical home. FHS staff is expected to participate in this process by being an active and willing PCMH team member. Specific duties and expectations may vary and will be identified by position and site. PROCEDURE COMPLIANCE: Employee must read and understand the general and specific operational, safety, and environmental requirements of all plans, procedures, and policies pertaining to this job. WORKING CONDITIONS: Work is normally performed in a typical interior/office work environment. No or very limited physical effort required. No or very limited exposure to physical risk.

Responsibilities

Provide technical assistance for IT systems and equipment, resolving computer problems for clients in person, via telephone, or remote control. Install and maintain hardware and software, document interactions, and assist with IT purchases.