COMSEC Tier 2 Technical Support Desk Technician at INFORMATION SYSTEMS SOLUTIONS, INC

Fort Huachuca, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

COMSEC Technical Support, Cryptographic Equipment Troubleshooting, ACES, SKL, TKL, MGC/CHO, iApp, Tactical Networking Environment, Configuration Management, Technical Diagnostics, Account Management, Key Processing, Hardware Installation, Software Troubleshooting, Customer Support, Technical Documentation

Industry

IT Services and IT Consulting

Description

Description The COMSEC Tier 2 Technical Support Technician provides critical frontline support to Army COMSEC users, troubleshooting specialized cryptographic equipment, software, keys, and operational issues. This role supports the Army’s Communications Security Operations Center (CSOC), ensuring secure, reliable, and compliant COMSEC operations. Technicians will analyze issues, guide customers through resolutions, escalate complex problems, and support testing and deployment of new COMSEC technologies. This position is ideal for technically strong, customer-focused professionals who thrive in a fast-paced, mission-critical environment and enjoy solving complex technical issues that directly support communications security. This role is 100% onsite. Specific duties include but are not limited to the following: · Provide expert technical support for COMSEC systems including MGC/CHO, ACES, SKL, TKL, iApp, and associated hardware/software. · Troubleshoot, resolve, and document Tier 2 COMSEC issues, ensuring accurate, courteous, and timely support. · Analyze trouble tickets, perform independent technical diagnostics, and determine appropriate corrective actions. · Communicate with customers via phone, MS Teams, or email to walk them through solutions step-by-step. · Access HPeSM and other government systems to research prior incidents, log accurate troubleshooting notes, and record final resolutions. · Escalate unresolved issues to higher-tier support or appropriate COMSEC SMEs and maintain follow-through until resolution. · Support COMSEC operations tasks such as account management, key processing, transfers, destruction, device initialization, INE setup, ECU loading, and OTAD operations. · Install, troubleshoot, and maintain COMSEC peripheral devices and related workstation software/hardware. · Analyze and resolve hardware, boot, connectivity, and configuration errors. · Participate in COMSEC testing events for new/emerging technologies and provide feedback to Army test teams. · Use test event knowledge to develop and update procedures for future COMSEC technology upgrades. · Support installation/reinstallation of validated software and hardware changes for COMSEC workstations and platforms. · Assist Army COMSEC accounts with upgrade support as new technologies are fielded. · Maintain standardized configuration management data to ensure accounts remain compliant and up to date. · Document all customer interactions, upgrade progress, troubleshooting steps, and resolutions clearly and accurately. · Support production of reports, briefings, and project procedures as required. · Send customer satisfaction surveys after each completed task. · Participate in ongoing COMSEC technology training and testing to maintain proficiency and stay current with modernization initiatives. · Maintain knowledge of COMSEC policies/procedures (e.g., AR 380-40, TB 380-41) and apply them during technical troubleshooting. Why Work For ISS? At ISS we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings within the company to foster camaraderie. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career. Requirements Clearance Level · Secret Clearance Certifications · NetOps Toolkit (J-TNT) possession of IT certification (Security +, Network+ etc.), and Field Service Representative is desirable. Required Skills · Must possess 2 years of telecommunications/ electronics vocational training, or professional certification from an ABET accredited technical school or equivalent military school. · Intermediate knowledge of the ACES and SKL equipment, Knowledge of Tactical Networking Environment.

Responsibilities

Provide Tier 2 technical support for Army COMSEC systems, troubleshooting cryptographic hardware and software to ensure secure communications. Responsibilities include managing trouble tickets, performing diagnostics, and supporting the deployment of new COMSEC technologies.