Concentra Analyst I, IT Support at Concentra

Addison, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows OS, Citrix, Mobile device support, Service Now, Thin client configuration, Technical support, Incident analysis, Microsoft O365, VPN solutions, Remote access technologies, Troubleshooting, IGEL UMS, Documentation, Communication, Customer service, HIPAA compliance

Industry

Hospitals and Health Care

Description

Overview Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to theiremployees. The Analyst I, IT Support will provide expert technical support and incident analysis for a diverse range of end-user systems. This position will play a vital role in ensuring business continuity by minimizing user disruption, gathering precise information, and contributing to the knowledge base to prevent recurringissues. Responsibilities Provide clear instructions, technical guidance and effective white-glove service to non-technical users to facilitate problem resolution for Windows, Citrix, and mobile devices. Ability to clearly and concisely document information while handling support incidents, including the logging, follow up, updating and closing of incidents, tasks or chats assigned through Service Now. Responsible for the timely and thorough completion of customer help requests by taking ownership and seeing each task through to the customers satisfaction. Configure and deploy thin clients, laptops, and desktops. Coordinate managed service providers for the successful delivery of technology services in support of our operating business needs. Provide dedicated, high-priority technical support and meeting support for senior executives and VIPs. Qualifications Education Level: Associate DegreeMajor: Computer Science, Information TechnologyDegree must be from an accredited college or university. Job-Related Experience Knowledge of Windows OS endpoint management. Experience with virtualization technology and thin client management. Working knowledge of Microsoft O365 Familiarity with VPN solutions and remote access technologies. Strong troubleshooting and problem-solving skills. IGEL UMS (Universal Management Suite Console) system or related console experience. Excellent documentation and communication abilities. Ability to work in a fast-paced environment and manage multiple priorities. Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Ability to Influence: Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnerships. Analytical Skills: Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnerships. Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternativesolutions, conclusions, or approaches to problems. Drive to Perform: Identifies and accomplishes challenging objectives or personal goals. Works effectively with others to achieve goals. Looks for and takes advantage of opportunities. Maintains a high level of interest and enthusiasm.

Responsibilities

The Analyst I provides expert technical support and incident resolution for end-user systems including Windows, Citrix, and mobile devices. They are responsible for documenting incidents in Service Now, deploying hardware, and providing high-priority support to executives.