JOB RELATED SKILLS/COMPETENCIES

• Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner.
• Excellent analytical and problem solving skills are essential.
• Must possess a personal sense of urgency.
• Ability to effectively multi-task and adapt to changing business priorities.
• Superior customer service skills.
• Excellent time management and organizational skills are required.
• Excellent attention to detail.
  Additional Data:

• Assist in developing AWS Connect-based contact center solutions, ensuring performance and reliability.
• Support integrations between AWS Connect and Lambda, DynamoDB, API Gateway, S3, SNS, SQS, and other AWS services.
• Help create and optimize custom contact flows, real-time analytics, and AI-driven automation to enhance customer experience.
• Work closely with senior engineers, product managers, and business stakeholders to understand technical requirements.
• Participate in code reviews, Agile development processes, and sprint planning.
• Learn and apply security best practices and compliance requirements (PCI-DSS, GDPR, etc.).
• Assist in integrating AWS Connect with CRM systems, third-party APIs, and enterprise applications.
• Support automation of deployments and infrastructure provisioning using Terraform.
• Help monitor AWS Connect performance using CloudWatch, logging tools, and real-time insights.
• Troubleshoot and resolve AWS Connect issues to maintain operational integrity and customer satisfaction