Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview:
The Concession Lead will assist in overseeing the efficient operation of all food & beverage functions within the MArcus Performing Arts Center, ensuring that events are executed smoothly and according to client expectations under the guidance of the F&B Supervisors and General Manager. The Lead serves as a primary trainer for all new staff and provide hands-on training and guidance on event protocols, guest service standards, safety procedures, and operational expectations
This role pays an hourly rate of $24.00 to $26.00

Responsibilities:

• Assists Supervisors in coordinating banquet, concessions, buffet, and other food & beverage related functions, ensuring smooth execution of all event-related tasks by leading small groups of team members, maintaining clear communication and efficient service delivery.
• Communicates with the Captains, Supervisors, and Managers to ensure that all details have been planned for and met. Ensures that changes and further instructions are made in a timely manner.
• Train and mentor servers and other event staff to uphold the standards of the civic center.
• Ensure staff adheres to safety, health, and sanitation guidelines during events.
• Help with event set-up and breakdown, ensuring that spaces are ready and the event runs according to plan.
• Address any concerns or issues promptly, working alongside the Supervisors to resolve any problems.
• Ensure service standards are consistently met throughout the duration of the event.
• Ensures proper handling of all equipment (i.e. china, glassware, silverware, linen, and props) and their proper storage after use.
• Prepare event spaces by creating and setting up roll ups, laying tablecloths and linens, arranging place settings and more.
• Provide daily service by attending to event guests at beverage stations, coffee carts, concession stands, grab-and-go carts, buffets, plated meals, and more.
• Ensure food items are served promptly and at the correct temperature as they become available from the kitchen.
• Maintain neat presentation of all items with no spill-over.
• Pre-bus and fully bus tables as needed during peak periods and after service.
• Stock beverage stations as necessary (e.g., ice, juices, glassware, sugar packets, etc.).
• Respond promptly to customer needs and requests.
• Communicate effectively with bartenders, supervisors, and kitchen staff to ensure smooth service and a positive guest experience.
• Build and maintain knowledge of bar offerings to accurately answer patron questions.
• Stay informed about the menu and any special items being offered.
• Maintain a clean and professional appearance at all times.
• Maintains availability to work during many peak periods