Concession Manager, London at HM Group

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Sales Performance Analysis, Customer Service, Recruitment, Staff Training, Operational Management, Styling Advice, Planning and Organisation, Problem Solving, Commercial Awareness, English Communication, Retail Management

Industry

Retail

Description

Company Description COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements. Job Description As the Concession Manager, you would be contributing to the overall performance of our new flagship concession in Selfridges, London. In this role, you would be leading a team of people to ensure the concession is run in the most efficient way. Although no two days are ever the same, there are some things that you can expect to be involved in regularly. This includes: Offering customers a high level of service, through styling advice, product knowledge and experience Analysing selling information and taking ownership for the concession sales performance Leading and motivating a team of sales assistants to achieve excellent standards of service Leading recruitment and ensure induction and training to new starters is carried out Identifying future talents and putting together development plans to support their progression Overseeing concession operations Creating a great place to work Qualifications To work as a Concession Manager, you should have previous management/leadership experience plus the qualities below. Excellent communication skills and the ability to lead, train and develop a team Customer focused Self-motivated & Positive Adaptable A genuine interest in others Excellent planning and organisational skills Good analytical and problem-solving abilities Excellent commercial abilities and interest in fashion/retail Confident communicator in English: additional languages are an advantage but not required Preferable but not mandatory Previous experience working within a Concession Additional Information This is a full-time position with a contract of 39 hours a week based in our new Cos Concession within Selfridges, Oxford Street. Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page. Benefits: We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. Inclusion & Diversity At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Responsibilities

Lead and motivate a team of sales assistants to ensure the efficient operation of the COS concession in Selfridges. Drive sales performance through customer service excellence, styling advice, and strategic operational oversight.