Concessions and Bar Manager | Full-Time | Kentucky Exposition Center at Oak View Group

Louisville, Nova Scotia, Canada -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

78000.0

Posted On

14 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inventory Control, Product Ordering, Employee Training, Cash Control, Guest Service, Event Planning, Food Preparation, Technical Proficiency, Operational Support, Compliance, Sanitation Standards, Team Management, Problem Solving, Communication, Safety Standards, Customer Satisfaction

Industry

Entertainment Providers

Description

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Concessions and Bar Manager is responsible for the effective management of venue concessions and bars operations including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the General Manager. The Concessions and Bars Manager must be provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth operation of food and beverage department. The Concessions and Bars Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion and transfer. The Concessions and Bars Manager will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required. This role pays an annual salary of $75,000-$78,000 and is bonus eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until March 13, 2026. About the Venue The Kentucky Exposition Center is the sixth largest facility of the United States and is home to the Kentucky State Fair, National Farm Machinery Show and the North American International Livestock Exposition, as well as the top tradeshows in the country. The Kentucky Exposition Center hosted six of the “2012 Top 250 US Trade Shows,” three of which were in the top 50. The Kentucky Exposition Center exists to host engaging public events and trade shows. We have many appealing features. Our clients say that the flexibility of 1.2 million square feet of meeting space, 300 acres of outdoor space and accessibility for their exhibitors and attendees are all great reasons to have events at the Kentucky Exposition Center. Our goal is to set the stage so you can steal the show. Responsibilities Responsible for managing, developing and mentoring a staff of part time and full time concessions employees, including initiating employee discipline as required. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice. Ensure proper set-up of all concessions and bar locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession and bar workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash. Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events. Ability to oversee a large volume of inventory, order product, and manage high volume sales. Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the General Manager. Training new & current employees with regarding to property procedure & best practices. Willing to cover/back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed. Provide direction and oversight to Concessions Supervisors, Stand Managers, Concession Cooks, and Cashiers. Ensure that all State/Federal, and IEC policies, procedures and practices are adhered to, including compliance with alcohol distribution/service and food handling/sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to the General Manager immediately. Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications and training. Purchase or coordinate the purchase of food, beverage and related stock and ensure ample quantities are on hand to properly service the event(s). Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately. Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback. Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access. Qualifications Associate’s Degree (A.A.) or greater in Culinary Management, Business Management, or related field. 3-5 years’ experience in Concessions Management, other Food & Beverage Management, or related experience. Degree requirement may be substituted for four or more years’ experience in Concessions Supervision, Food & Beverage Management or related position. Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system. Experience training new employees and volunteers Advanced knowledge of inventory procedures and controls Experience ordering product for a high-volume venue or facility Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment. Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to IEC concession operations. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory. Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality. Nationally recognized food service sanitation training course certification preferred Nationally recognized alcohol service training course certification preferred Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Responsibilities

The Concessions and Bar Manager is responsible for managing venue concessions and bar operations, including inventory control, staff training, and ensuring compliance with service policies. They will oversee event execution and maintain high standards of guest service and operational efficiency.