THE OPPORTUNITY

Delaware North UK is hiring a full-time Concessions Manager to join our team at Emirates Stadium in Islington, North London. In this exciting location, there are always opportunities to shine. As a Concessions Manager, you will be driving successful concessions operations, with your effective and passionate leadership of collaborative teams ensuring exceptional guest service, managing cost lines, and collaborating with Head of Concessions on financial planning. If you are the quick-thinking, strong, and composed leader we are looking for, ready to share our vision for operational excellence in this incredible setting, take a shot at your career with us. Join our valued team at this extraordinary venue.

WHO WE ARE

Since the Emirates Stadium opened in 2006, Delaware North has provided excellent guest experiences for all hospitality and food services. Seating up to 60,704 guests on Arsenal FC match days, with increased capacity for other events, the Emirates Stadium team has hosted many exciting concerts from Arctic Monkeys, Green Day, and Coldplay, gifting our team members adventures they will never forget. There are plenty of great experiences waiting for you at Emirates Stadium, so if you are fuelled by the buzz of the crowd to create exceptional guest experiences, join our team and apply today.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Competitiv

• Collaborate with the Head of Concessions, culinary, and concessions teams to ensure effective operations, financial planning, and achievement of budgeted targets, while tracking event sales to support future planning and improve performance
• Manage and analyse event sales, stock, labour, wastage, and stock-to-cash to improve future event planning and profitability
• Create and implement action plans to improve guest experience and business performance
• Build strong relationships with senior business leaders and provide administrative assistance when needed, including proactively supporting recruitment, onboarding, and team member training, ensuring a high-performance culture focused on guest service excellence
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence