Concessions Supervisor | Full-Time | McAllen Convention Center at Oak View Group

Mcallen, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

16.0

Posted On

06 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Skills, Food & Beverage Management, Customer Service, Training, Inventory Management, Cash Handling, Sanitation Standards, Teamwork, Communication, Problem Solving, Event Coordination, Alcohol Service, POS Systems, Safety Standards, Employee Relations, Mentoring

Industry

Entertainment Providers

Description

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Concessions Supervisor is responsible for overseeing the food & beverage serving of guests in the arena at various concessions stands, bars, and portable food & beverage locations. The Concessions Supervisor must be personable and able to work in an ever-changing fast-paced environment. The Concessions Supervisor will assist the Concessions Manager and the rest of the OVG leadership team with projects including training, inventory and special events. The Concessions Supervisor must maintain excellent attendance and be available to work events as scheduled per business need. This role pays an hourly rate of $16.00 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until February 27, 2026. About the Venue The McAllen Convention Center goes beyond conventions and meetings to host the most important community events. The 18.5 acre complex hosts over 500 events each year and has an average attendance of 400,000 attendees annually. The McAllen Convention Center was designed as a multi-purpose event center that caters to anything from conventions to concerts to board room meetings. The Convention Center has become a popular concert venue and creates a picture perfect backdrop for local weddings. The McAllen Convention Center features a 60,000 sq.ft. column free exhibit hall, a grand ballroom, two boardrooms and up to 16 breakout rooms for meetings and smaller events. Responsibilities Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash. Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events. Training new & current employees with regarding to property procedure & best practices. Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed. Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately. Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback. Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access. Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages. Responsible for assisting in recording a guest’s order and relaying the order to the kitchen via P.O.S. system. Responsible for observing guests to respond to any additional requests and determine when the meal has been completed. Responsible for computing the cost of the meal and presenting the guest with the check. Accept payments and provide change as necessary. Recommends certain dishes and identifies ingredients or explains how various items on the menu are prepared. Maintains sanitation, health and safety standards in work areas. Must show demonstrated ability to meet the company standard for excellent attendance. Assures that the location equipment is operable and clean prior to start of event. Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals Enforces all company policies and procedures. Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork. Assists Management team with projects including training, inventory and special events. All other duties as assigned by the managers and supervisors. Qualifications At Least 1-2 years’ experience working in a supervisory capacity in a food & beverage environment. Ability to supervise the work of others. Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. Ability to speak, read and write in English. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess valid food handling certificate or alcohol service permit if required by state or federal regulations. Ability to handle cash accurately and responsibly. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Responsibilities

The Concessions Supervisor oversees food and beverage service at various locations, ensuring smooth operations and high guest satisfaction. Responsibilities include training staff, managing inventory, and maintaining safety and sanitation standards.