Concierge at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Customer Service, Problem-Solving, Sales Skills, Attention To Detail, Multitasking, Knowledge Of Local Attractions, Professionalism, Discretion, Team Collaboration, Guest Relations, Hospitality, Time Management, Fluency In English, Personal Presentation

Industry

Hospitality

Description

Company Description Discover the Sofitel Sydney Darling Harbour Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa. Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests. Inspiration, Recognition & Reward As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development, ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition. Job Description Uphold the highest standards of ethics and confidentiality. Recommend products and services only after thorough, impartial assessment; ensure transparency in any benefits received. Warmly welcome and bid farewell to all guests and visitors. Take ownership of all tasks, priorities, and issues during your shift. Lead and coordinate Commissionaires, Porters, Valets, and Bell Captains on shift. Provide accurate, helpful information to guests, always offering to find answers when needed. Manage guest messages, parcels, and deliveries promptly and accurately. Stay informed on daily activities, VIPs, special events, and hotel operations. Safely manage and return the hotel master key when used. Oversee the Concierge desk and provide seamless service in the absence of the Head Concierge. Represent the hotel professionally at all times, including at events. Collaborate closely with Reception, Guest Relations, Reservations, and service teams to ensure smooth guest experiences. Assist guests with city info, theatres, tours, dining, transportation, and current events. Promote and sell hotel services, including dining, tours, and transportation. Build strong relationships with external partners (e.g., taxis, car hires, restaurants). Maintain comprehensive knowledge of Sydney to provide expert guidance to guests. Manage petty cash, stamp float, and concierge keys responsibly. Recognize and greet regular and media guests by name, delivering service that exceeds expectations. Qualifications Proven experience in a luxury hospitality or high-end customer service environment. Exceptional interpersonal and communication skills, with the ability to engage and anticipate guest needs. Strong knowledge of local attractions, restaurants, events, and transport options. Experience handling VIP and high-profile clientele with discretion and professionalism. Ability to multitask and remain calm in a fast-paced environment. Strong problem-solving skills and attention to detail. Sales skills to promote hotel services, tours, and experiences. Proficiency in hotel management systems and standard office software. Fluent in English; additional languages are an advantage. Impeccable personal presentation and professional demeanor. Comfortable working a rotating roster, including weekends and public holidays, to ensure seamless operations. Additional Information If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you! Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.

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Responsibilities

The Concierge is responsible for providing exceptional service to guests, managing guest inquiries, and coordinating with various hotel departments. They will also oversee the Concierge desk and ensure seamless service during their shift.