COME AND JOIN ONE OF THE UK’S LARGEST INDEPENDENT PROVIDERS IN NEURO AND MENTAL HEALTHCARE.

We’d like you to join us as a Concierge at our service Woodlands in York.
Woodlands provides specialist Level 2 Neurological Rehabilitation and Neuro behavioural services for adults in York. We’re committed to helping every person we support feel safe, happy, empowered enabling them to live the best life possible.

ABOUT THE ROLE:

The Concierge is the welcoming face of the private Neurorehabilitation offering in the service. As the first point of contact for patients, families, and visitors, the Concierge plays a vital role in shaping the overall experience. This position is centred around delivering a seamless, discreet, and compassionate service that reflects the highest standards of luxury and care.
Combining the attentiveness of five-star hospitality with the sensitivity required in a healthcare environment, the Concierge ensures every individual feels safe, supported, and valued from the moment they arrive. From assisting with daily logistics and personalised requests to creating a calm, welcoming atmosphere, the Concierge helps foster an environment that supports healing, dignity, and trust.

SOME OF THE MAIN ROLES AND RESPONSIBILITIES:

• Create an environment where patients feel safe, respected, and at ease an essential part of the healing journey.
• Provide a warm, discreet welcome to all patients and visitors on arrival.
• Assist with check-in and orientation for new patients, ensuring they feel comfortable and informed.
• Act as the first point of contact for any non-clinical needs, creating a seamless and reassuring environment.
• Handle personal requests with efficiency and confidentiality, including booking transport, arranging appointments, or sourcing items.
• Liaise with in-house departments to ensure a personalised and responsive service for each patient.
• Manage VIP arrivals and departures with the utmost discretion.
• Focus on the little details that make a big difference a preferred drink, a favourite newspaper, or simply knowing when to offer quiet support versus when to engage.
• Maintain clear communication with clinical and hospitality teams to support smooth daily operations.
• Manage patient schedules, coordinate with drivers and therapy teams when needed.
• Handle telephone and email enquiries with warmth and professionalism.
• Ensure that communal areas such as lounges and reception remain immaculate and welcoming.
• Monitor ambiance (lighting, music, refreshments) to align with the services wellness ethos.
• Maintain strict confidentiality and uphold safeguarding and GDPR standards at all times.

THE ROLE IS 100% BASED AT THE SERVICE WITH OCCASIONAL TRAVEL TO OTHER LOCATIONS WITHIN ACG.

Active Care Group is committed to protecting and safeguarding vulnerable individuals at risk (whether young people or adults) and expects all colleagues to share this commitment. All colleagues are required to keep up to date with their safeguarding training and to undertake additional training appropriate to their role.