Concierge Agent , The Romanos, a Luxury Collection Resort (2026) at Costa Navarino

Pylos, Peloponnese, Western Greece and the Ionian, Greece -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Attention to Detail, Organizational Skills, Multitasking, Hospitality Knowledge, Local Culture Expertise, Computer Skills, Opera Software, Team Player, Proactive Approach, Creative Solutions, Complaint Management, Reservation Management, Guest Experience

Industry

Hospitality

Description

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens. Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more. W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night. The Romanos, a Luxury Collection Resort, is seeking a Concierge to make an impact on this job. The successful candidate will provide exceptional service and a memorable experience to our guests. Responsibilities Recommend guests all emblematic places to explore. Fulfill all guests’ aspirations and exceed their expectations. Minimize and resolve issues with style, grace and sincerity. Follow up every activity to ensure total fulfillment. Recommend unique places to guests and make reservations such as for restaurants, private yacht cruises, golf lessons. Deliver exceptional, authentic service. Provide check in, check out assistance when needed. Become an expert of local history, traditions and culture. Create guests’ memorable experiences. Run communication and recording of complaints; deal with complaints on first level. Be thoroughly conversant with all room types, décor and outlook. Hold a Hospitality degree. At least 2 years of experience within the hospitality industry in Front Office Position. FO experience in a 5-star hotel preferred Have proper communication etiquette (both written and spoken) with internal and external guests. Speak, write and converse freely in both Greek and English. Knowledge of German and/or Russian/or French language will be an advantage. Be a person with enviable customer service skills. Possess strong computer skills and knowledge of Opera software Have impeccable cooperation, attention to detail, inspiration, and organizational skills Have the ability to prioritize and multitask Ability to handle confidential information. Be a great communicator who allures guests from all over the world. Have unflappable temperament and professional integrity Be an inspiring team player Be able to act proactively and constantly find creative solutions in every guest encounter Competitive compensation package On going training opportunities Accommodation in the vicinity of Navarino Dunes (for non Messinians) Meals within the premises Private Medical Plan Use of Navarino Dunes Facilities, according to the relevant policies

Responsibilities

The Concierge Agent will provide exceptional service and memorable experiences for guests by recommending local attractions and fulfilling their aspirations. Responsibilities include managing guest complaints, making reservations, and ensuring total guest satisfaction.