POSITION SUMMARY

• The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.
• This role includes all premium customer touch points such as check-in, Air Canada Signature Suite, along with traditional personal services.
• The position is modeled after concierge service found in 5 star hotels.
• The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers. This includes rebooking flights, answering office emails / phone calls, and resolving customers’ complaints.
• A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.

BEHAVIORAL:

• Excellent customer service skills.
• Strong desire to consistently exceed customer expectations while providing personalized service.
• Proactive, take charge attitude in resolving problems with creative solutions.
• Good sense of judgment in balancing customer interests with company policy.
• Superior leadership and people skills with a demonstrated ability to make timely decisions and de-escalate disagreements.
• Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.
• Impeccable grooming, excellent organization skills, strong attention to detail.
• Excellent attendance record.
• Willing and able to work in a team environment and be a team player.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
  Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

LINGUISTIC REQUIREMENTS:

This position requires linguistic fluency. Priority will be given to candidates completely fluent in English.
Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.

Please refer the Job description for details