Concierge Ambassador at Accor

Udaipur, Rajasthan, India -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Assistance, Personalized Service, Information Provision, Transportation Arrangement, Tour Arrangement, Reservation Assistance, Guest Request Coordination, Message Management, Preference Recording, Desk Organization, Interdepartmental Collaboration, Inquiry Handling, Feedback Management, Communication Skills, Interpersonal Skills, Customer Service

Industry

Hospitality

Description

Company Description Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Welcome and assist guests, ensuring a professional and personalized service experience. Provide information about hotel facilities, services, and local attractions. Arrange transportation, airport transfers, tours, and other guest activities. Assist with restaurant reservations, entertainment bookings, and event arrangements. Coordinate guest requests such as luggage assistance, room amenities, and special arrangements. Manage guest messages, parcels, and deliveries efficiently. Maintain guest preference records to enhance personalized service. Ensure the concierge desk and lobby area remain organized and presentable. Collaborate with hotel departments to ensure smooth service delivery. Handle guest inquiries, feedback, and concerns professionally. Qualifications Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, or Tourism. 1–3 years of experience in Front Office, Concierge, Guest Relations, or Customer Service within the hospitality industry. Strong communication and interpersonal skills. Good knowledge of local attractions, restaurants, and travel services. Ability to multitask and work in a fast-paced environment. Basic computer skills and familiarity with hotel systems (PMS). Professional appearance and strong customer service attitude. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Concierge Ambassador is responsible for welcoming and assisting guests by providing professional and personalized service, offering information on hotel facilities and local attractions. This role also involves arranging transportation, tours, reservations, and coordinating various guest requests efficiently.