Concierge and Transportation Supervisor at Accor

Angeles, Central Luzon, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Concierge Operations, Transport Operations, Team Leadership, Roster Management, Emergency Procedures, Brand Standards, LQA Standards, Interpersonal Skills, Problem Resolution, Multicultural Awareness, Organization, Flexibility, Initiative, Self-Motivation, Delegating Skills

Industry

Hospitality

Description

Company Description From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all. Job Description Reporting to the Concierge and Transport Operations Manager and Assistant Manager, the Concierge and Transport Operations Supervisor is responsible for all aspects of guest service in the daily operations of Swissôtel’s Concierge and Transport Operations, ensuring the highest level of guest satisfaction at all times. MANAGE THE DAILY CONCIERGE OPERATIONS AND OVERSEE THE CONCIERGE, BELL SERVICE, DOORMAN, TRANSPORT and VALET OPERATIONS Ensure that safe working practices are followed including but not limited to emergency procedures. Uphold the Accor and Swissôtel brand standards through proper presentation of hotel and prescribed grooming of Concierge/Bell/Door colleagues at all times. Uphold and Implement LQA Standards Guide the Concierge Team with application of all Policies and Procedures and other Concierge/Bell concerns. Responsible for the section’s roster, ensuring adequate staffing at all times. Be familiar with all guest services within the hotel and to ensure that Concierge Team is also adequately furnish with such information. Be familiar with all daily events and function occurring within the hotel and to effectively communicate this information to all staff on duty. Ensure that the Concierge, Bell, Valet desks, hotel entrance and lobby kept clean and tidy at all times. Qualifications Knowledge and Experience Diploma or Bachelor’s Degree in Hospitality Management or any related field Minimum of two (02) years of relevant experience in the hotel industry Strong working knowledge of Opera and MS Office Applications Knowledge of loyalty programs Competencies Good interpersonal skills with ability to communicate with all levels of employee and guests Service oriented with eye for details Confidently able to resolve problem and make logical decisions to support guests’ needs Multicultural awareness and able to work with people from diverse cultures Highly organized, career and results orientated with the ability to be flexible with hours, days off and additional duties. Ability to work independently and has good initiative under dynamic environment Self-motivated and energetic Strong team player with proven leadership, development and delegating skills. High guest service skills, talent and knowledge with the vision and ability to lead colleagues to excellence. Additional Information What is in it for you; Employee benefit card offering discounted rates in Accor Hotels worldwide Competitive compensation package Company discounts in room rates and F&B outlets Free meal, free shuttle, free uniform Life and accident insurance and HMO benefit Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Supervisor is responsible for managing all aspects of daily guest service operations for the Concierge and Transport sections, including overseeing Concierge, Bell Service, Doorman, Transport, and Valet operations. This includes ensuring safe working practices, upholding brand standards, managing staffing rosters, and keeping relevant areas clean and tidy.