Concierge at Asbury Communities

Gaithersburg, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

19.0

Posted On

06 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Problem-Solving, Attention to Detail, Multitasking, Prioritization, Computer Proficiency, Customer Service, Hospitality, Knowledge of Local Attractions, Reservation Software, Luxury Hotel Experience, Fluency in English, Additional Languages

Industry

Hospitals and Health Care

Description

Company Description Today is a new day. At Asbury we’re filling it with more laughter, more possibilities, more ways to give back, all backed by support for whatever life brings your way. We are an organization with a mindset to help others, a place where seniors continue to teach, learn, and grow, a certified Great Place to Work where you can build a purposeful career. Let’s do all the good we can in this world – together. Asbury Methodist Village, a part of Asbury Communities, Inc., the 14th-largest, not-for-profit continuing care retirement community system in the United States as ranked by LeadingAge Ziegler. It’s a welcoming environment unmatched in other continuing care retirement communities (CCRCs) in Maryland. In addition, Asbury Methodist Village is proud to hold EAGLE accreditation from the United Methodist Association of Health & Welfare Ministries. For the eighth year in a row, Asbury has earned the Great Place to Work® designation — a reflection of our people-first culture and the trust our team members place in us. We don’t just hear employee feedback — we act on it. Thanks to our associates’ input, Asbury is holding insurance premiums at 2025 rates, reinforcing our commitment to care, stability, and supporting you both at work and at home. Come join our team that continues the legacy of serving the seniors of Montgomery County, MD and surrounding communities. Once you've submitted your application, you'll receive an email and text invitation from our trusted partner, Arena, to complete a short 3-5 minute questionnaire. Completing this step is required as part of the application process and helps us get to know you better. Schedule & Compensation PRN/Per Diem 4:30pm - 8pm Weekday and Weekend availability required $19.00/hour Job Description We are seeking a friendly and customer-focused Concierge to join our team in Gaithersburg, United States. As a Concierge, you will be the face of our organization, providing exceptional service and creating memorable experiences for our guests. Welcome and greet guests upon arrival, offering assistance with luggage and directions Provide information about local attractions, restaurants, and entertainment options Make reservations for dining, transportation, and various activities Arrange tickets for shows, sporting events, and other local attractions Assist guests with special requests and resolve any issues or concerns Coordinate with other departments to ensure seamless service delivery Maintain up-to-date knowledge of local events, attractions, and services Handle guest inquiries and requests via phone, email, and in person Manage and organize the concierge desk, keeping it tidy and well-stocked with relevant materials Collaborate with the front desk team to ensure a smooth check-in and check-out process Qualifications Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to multitask and prioritize in a fast-paced environment Proficiency in computer systems, including Microsoft Office and reservation software In-depth knowledge of local attractions, restaurants, and services in Gaithersburg and surrounding areas Previous experience in hospitality or customer service roles Experience in a luxury hotel or resort setting is preferred High school diploma or equivalent; a degree in Hospitality Management is a plus Fluency in English; additional languages are beneficial Applicants must be at least 18 years of age to be considered for this position. Additional Information Depending upon the status of the position, Asbury offers generous benefits including medical, dental, and vision coverage; 401K with match; PTO and paid holidays. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Responsibilities

The Concierge will welcome and greet guests, providing assistance with luggage and directions while ensuring exceptional service. Responsibilities also include making reservations, arranging tickets, and coordinating with other departments for seamless service delivery.