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Concierge Assistant (Bellperson) at IHG Career

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication, Local Knowledge, Proactivity, Agility, Creativity, Charm, Joyfulness

Industry

Hospitality

Description

Our guests’ memorable experiences have to start somewhere. So why not with you? As the Concierge Assistant at Kimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – providing personalized recommendations to the city, firsthand information of the latest activities and restaurants in town. A little taste of your day-to-day Every day is different, but you’ll mostly be: Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals Greeting guests, opening doors and assisting guests/visitors entering and leaving the property Assisting guests/visitors in and out of vehicles, including loading/unloading luggage Transporting guest luggage to and from guest rooms and/or designated area; assisting with luggage storage and retrieval Managing outgoing guest mail, courier services, postage of parcels and freighting as directed by guest Handing any guest enquiries regarding the city, restaurants, transportations, events and attractions What we need from you A minimum of 1 year's experience in a hotel guest service operation A certificate in hotel management or equivalent Proactive, agile, creative, charming and joyful Strong knowledge of the local community, including dining, entertainment and attractions Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply for the job. Start your journey with us today.

Responsibilities

As a Concierge Assistant, you will deliver exceptional first impressions and personalized recommendations to guests. Your daily tasks will include greeting guests, assisting with luggage, and managing guest inquiries about the city.