Concierge Assistant Manager - Six Senses Crans-Montana at IHG Career

Crans-Montana, Valais, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Development, Guest Experience, Emotional Hospitality, Operational Oversight, Quality Assurance, Brand Standards, Coaching, VIP Handling, Itinerary Planning, Local Network Management, Service Recovery, PMS Proficiency, Vehicle Operation, French, English

Industry

Hospitality

Description

JOB DESCRIPTION Job Title: Concierge Assistant Manager Department: Front Office Reports to: Front of House Manager Duties and Responsibilities Vision and Values As Concierge Assistant Manager I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests. Wellness I will fully embrace and safeguard the overall Wellness philosophy, concepts and programs. I will ensure that all wellness brand initiatives are fully embraced, and I will participate regularly in our Mission Wellness activities. Sustainability Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic by 2022. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings. Operational Ownership The Assistant Concierge Manager oversees the daily operations of the Concierge, Drivers, Ski Butlers and Guest Services teams, ensuring service delivery reflects the Six Senses philosophy of “crafted experiences, emotional connection, and sustainable luxury.” As a passionate host and role model, the Assistant Concierge Manager: * Leads by example through authentic, intuitive, and personalized service * Ensures seamless coordination between departments * Develops and inspires the team through structured coaching * Acts as a key contact for VIPs and high-profile guests * Promotes wellness, sustainability, and local cultural immersion experiences Through strong regional knowledge and a trusted local network, the Assistant Concierge Manager ensures that even last-minute or bespoke guest requests are fulfilled with creativity, efficiency, and discretion. 1. Leadership & Team Development * Lead with integrity and transparency * Foster a culture aligned with Six Senses values: care, trust, respect, and sustainability * Oversee onboarding, and structured induction of new team members * Conduct regular training sessions and performance evaluations * Identify high-potential talent and create development pathways 2. Guest Experience & Emotional Hospitality * Serve as the one of the points of contact for VIPs, repeat guests, and complex requests * Personally oversee high-impact guest moments and special occasions * Ensure highly personalized itineraries reflecting wellness, nature, and local culture * Maintain strong relationships with premium local partners (restaurants, ski schools, guides, cultural institutions) * Anticipate guest needs through proactive communication * Deliver intuitive service recovery and follow-up 3. Operational Oversight * Oversee daily Concierge, Drivers, and Guest Services operations across all shifts * Actively participate in early, mid, and late shifts as required * Ensure accurate logging of requests, preferences, and guest history in PMS * Coordinate closely with Front Office, Spa & Wellness, Housekeeping, F&B, Engineering * Ensure proper vehicle usage and safety compliance 4. Quality Assurance & Brand Standards * Ensure full compliance with LQA and Six Senses service standards and audit requirements * Monitor guest feedback * Conduct root-cause analysis for service failures * Support partnerships with local partners, artisans, farms, and cultural institutions. General In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team. Skills and Experience To execute the position of Concierge Assistant Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than one year’s experience in a similar hotel operational role. I have a valid driver’s license (Category B) and proficiency with hotel management systems or Opera PMS. I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively. Technical skills include include basic mechanical knowledge and vehicle repair and parts and I possess a valid driving license to operate the require type of vehicle with good standing driving record. I have the confidence and experience in handling luxury vehicles. I have a good command of written and spoken French and English with some knowledge of the local language and customs. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services. Remarks Specific days and timing are based on the business needs, seasonality and local labor laws. The role will also require standing and walking for extended periods of time and some heavy lifting of materials up to 30kg. I also recognize that the role is dynamic and may change to meet operational requirements. My performance is measured directly against these job responsibilities. Acknowledgement I acknowledge and agree that this is not an exhaustive list of responsibilities. Job Descriptions are dynamic and change depending on the organizational requirements and I fully understand my role as defined in this job description and endeavor to perform all tasks required of me.

Responsibilities

The Assistant Concierge Manager oversees the daily operations of the Concierge, Drivers, Ski Butlers, and Guest Services teams, ensuring service delivery aligns with the Six Senses philosophy of crafted experiences and emotional connection. This role involves leading the team by example, developing staff through coaching, acting as a key contact for VIPs, and ensuring seamless coordination across departments.