ABOUT US:

We are a leading global ground transport and hospitality company, dedicated to delivering exceptional experiences to our clients worldwide. As we expand our innovative concierge services, we’re seeking a dynamic and creative Concierge Assistant Manager to join our team. Our mission is to redefine hospitality by offering unparalleled, personalized services that go beyond expectations.

JOB OVERVIEW:

We are looking for a passionate and innovative Concierge Assistant Manager to elevate our concierge services by introducing fresh, creative ideas that set us apart in the industry. You will play a key role in managing our concierge team, designing unique guest experiences, and ensuring seamless service delivery. If you’re a visionary leader with a knack for thinking outside the box and a commitment to excellence, we want to hear from you!

• Innovate Guest Experiences: Develop and implement creative, tailored concierge services that differentiate us from competitors, such as exclusive dining experiences, personalized itineraries, luxury travel or tech-driven solutions.
• Team Leadership: Manage, train, and motivate a team of reservations staff to deliver exceptional service while fostering a culture of creativity and collaboration.
• Client Relationship Management: Build strong relationships with clients, anticipating their needs and delivering bespoke solutions that exceed expectations.
• Service Coordination: Oversee daily concierge operations, including handling bookings, coordinating with vendors, and ensuring flawless execution of services.
• Market Research: Stay ahead of industry trends, identifying new opportunities to enhance our offerings and maintain a competitive edge.
• Problem-Solving: Address guest inquiries and challenges promptly, turning potential issues into opportunities to impress.
• Performance Metrics: Monitor and report on service quality, guest satisfaction, and team performance, implementing improvements where needed.
• Collaboration: Work closely with other departments, such as transport and hospitality, to create integrated, memorable client experiences.