Concierge Associate (777 Main Street) at Island Palm Communities

Hartford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

18.0

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Microsoft Office Proficiency, Local Geography Knowledge, Flexibility, Problem Solving, Time Management, Security Monitoring, Emergency Response, Resident Interaction, Service Coordination, Organization, Teamwork, Fast-Paced Environment Adaptability

Industry

Real Estate

Description

WinnCompanies is searching for a customer service-focused Concierge to act as part of a team that provides 24/7 representation at a luxury high-rise residential community in Hartford, CT. In this role, you will proactively anticipate the needs of the residents and coordinate the delivery of services to improve the overall resident living experience at 777 Main Street. Please note that there is one part-time position available. Additionally, the pay range for these positions is $16.35 to $18.00 per hour, depending on experience. 777 Main Street is located in downtown Hartford and was once an old bank building now rehabilitated into a 27-story, luxury residential and commercial community with 285 apartments and amenities, such as 24-hour concierge service. Learn more about us at www.777mainstreet.com. Responsibilities Greet residents, prospective residents, vendors, and visitors. Answer telephone and forward calls to necessary team members. Coordinate apartment cleaning and detailing services. Schedule dry cleaning drop off and pick up. Assist with pet services, such as grooming, walking, and pet store locations. Offer package pick-up and delivery assistance. Make local restaurant suggestions and reservations. Recommend and secure theatre, concert, and event ticket reservations. Schedule private car, limo, and taxi services. Provide accurate directions to local business, schools, hospitals, and attractions. Assist residents and their guests in a courteous and efficient manner. Play a vital role in ensuring the overall resident/guest satisfaction. Act as point of contact for residents after business hours. Maintain organization and cleanliness of front desk, lobby area, and amenities. Notify the police or other necessary personnel in the event of an emergency. Explore opportunities and services to enhance the resident experience. Monitor security video while at the front desk. Perform periodic security rounds. Requirements High school diploma or GED equivalent. Minimum of 1 year of relevant work experience. Flexibility to meet the demands of a 24-hour concierge department. Familiarity with the local geography, attractions, and events. Ability to maintain regular and positive communication with each resident and abide by the culture created to enhance and promote daily positive interaction among members of the 777 Main community. Proficiency with Microsoft Office. Ability to lift up to 50 pounds. Excellent verbal and written communication skills. Superb attention to detail. Ability to work in a fast-paced and demanding environment. Preferred Qualifications 2-3 years of concierge experience. Experience with Yardi, RealPage, or other similar industry software. Prior knowledge of the apartment or hotel industry. Our Benefits: Regular full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit winnbenefits.com Why WinnCompanies? A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development. A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members. About Us: WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico. Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day. If you are a California Resident, please see our Notice of Collection here. Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Responsibilities

The Concierge Associate will greet residents and assist with various services to enhance their living experience. This includes coordinating cleaning services, scheduling transportation, and providing local recommendations.