Concierge at BECU

, , United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

25.91

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Proactive Approach, PC Skills, Sales Experience, Financial Services Knowledge

Industry

Banking

Description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $21.20-$25.91 hourly. The full Pay Range is $21.11-$30.67 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS – because people helping people starts with supporting you 401(k) Company Match (up to 3%) 4% annual contribution to your 401(k) by BECU Medical, Dental and Vision (family contributions as well) PTO Program + Exchange Program Tuition Reimbursement Program BECU Cares volunteer time off + donation match IMPACT YOU’LL MAKE: As a Concierge at BECU, you’ll be the first friendly face members see, setting the tone for their experience. You’ll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door. Compensation Transparency: We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness: Concierge: $22.75 – $23.00 per hour Offers are made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint. Travel Expectations: Training will take place at our Tukwila Financial Center as well as our Lakewood Neighborhood Financial Center Reliable transportation and commitment/ability to travel to Tukwila and Lakewood is required Lakewood is set to open in March so additional training in other branches may be requested Schedule Expectations: The schedule for this full-time Concierge position varies week to week. Core training hours will fall between Monday and Friday, anytime between 8:30 AM and 6:30 PM. After training is complete, participation in a rotating Saturday schedule will also be required, with rotational Saturday shifts running from 8:30 AM to 1:30 PM. WHAT YOU’LL DO: Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment. Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs. Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service. Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space. Empower Members with Tools: Demonstrate and educate members on BECU’s suite of remote services and access tools, enhancing their financial independence. This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered. QUALIFICATIONS: Minimum Qualifications: High school diploma or associated certification (GED). Minimum two years of customer service experience in a retail environment. Desired Qualifications: Minimum one year of sales experience in a financial retail environment. Proficient PC skills and the ability to learn new software. Strong verbal and written communication skills for effective interactions. Ability to work a shifting/flexible schedule, including evenings, nights, or weekends. Capacity to sit or stand for periods of up to one hour or more. JOIN THE JOURNEY Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Job Alerts: If you would like to be kept informed of new potential opportunities, click here. You will be asked to create an account if you do not already have one. From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.

Responsibilities

As a Concierge, you will greet members and guide them through their financial journey by connecting them to the right resources. You will also manage member flow and maintain a welcoming environment.