Concierge/Business Coordinator: FT $17-20/HR at Provision Living

South Lyon, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

20.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Office Administration, Interpersonal Skills, Communication Skills, Organizational Skills, Attention to Detail, Confidentiality, Team Collaboration, Flexibility, Reliability, Punctuality, Microsoft Office Suite, Record Keeping, Event Support, Emergency Response

Industry

Hospitals and Health Care

Description

Description Position Summary: As the Resident Hospitality Liaison, reporting to the Executive Director, you will serve as the professional and welcoming first point of contact for residents, families, and visitors. You will create a positive, supportive environment that helps residents and families feel valued, while also assisting with essential business office functions such as accounts payable/receivable and resident billing to ensure accuracy, transparency, and a smooth administrative experience. Essential Duties and Responsibilities: Welcome residents, families, and guests, and manage calls Handle administrative tasks and maintain accurate records Coordinate transportation, appointments, and daily resident needs Manage maintenance work orders from creation to completion Respond to resident requests promptly and efficiently Support events, activities, and front-of-house hospitality Monitor security systems and respond to emergency alerts Connect families with appropriate resources and leadership Assist with billing, payments, and other business office tasks Maintain accurate documentation for all transactions Collaborate with team members to support overall community operations Participate in Manager on Duty rotation, supporting daily operations, residents, families, and staff during assigned shifts. Perform other duties as assigned. Supervisory Responsibilities This position does not have any supervisory responsibilities. Requirements Job Requirements: High school diploma or equivalent required; associate’s degree or coursework in business, hospitality, or a related field preferred. Prior experience in customer service, hospitality, or office administration strongly preferred but not required. Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new software systems. Competencies: Strong interpersonal skills with the ability to greet, assist, and build positive relationships with residents, families, visitors, and team members. Excellent verbal and written communication skills, with the ability to communicate clearly and professionally. Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail. Ability to handle confidential information with discretion and in compliance with company policies. Professional appearance and demeanor with a customer-first mindset. Ability to work independently and as part of a collaborative team. Flexibility to adjust to changing priorities, schedules, and resident or business needs. Reliable attendance and punctuality are essential. Travel: Travel is not required. Physical Demands: This role requires routine activity in an office environment. Candidates must be able to: Sit and maintain a stationary position for extended periods while working at a desk or computer. Stand, walk, and move about the office as needed. Bend, reach, and position self to access filing cabinets, office equipment, and supplies. Perform repetitive movements including typing, data entry, and use of standard office equipment. Occasionally lift and/or move up to 20 pounds, such as files, office supplies, or small equipment. Adjust and operate office technology such as computers, phones, printers, and other equipment. Must be comfortable working in an environment that may involve varying noise levels and frequent interruptions.

Responsibilities

The Resident Hospitality Liaison serves as the first point of contact for residents, families, and visitors, creating a welcoming environment. This role also involves managing essential business office functions such as billing and administrative tasks to ensure a smooth experience.