Concierge (Days and nights) at Ballymore
East London, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

09 Dec, 25

Salary

13.26

Posted On

09 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospital/Health Care

Description

We’re now recruiting for a Concierge to join us at our development, London City Island & Goodluck Hope!

WHAT YOU SHOULD KNOW

London City Island & Goodluck Hope is a riverside neighbourhood comprising 2,500 homes located directly on the River Thames at the historic Leamouth Peninsula.

Responsibilities
  • To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
  • To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
  • To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
  • Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service.
  • Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.
  • Ensure only authorised persons are given access to areas.
  • Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
  • Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
  • Liaising with cleaning staff regarding reports of housekeeping standards throughout the communal parts of the development.
  • Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
  • Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
  • Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
  • Pro-actively dealing and reporting maintenance and cleaning problems that are identified within the estate.
  • Maintain a safe environment for all people in the estate at all times.
  • Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
    Please note: a full job description will be provided once shortlisted for the role.
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