Job details

AED3,000 - AED3,500 a month

Full-time

Dubai

Full job description

Job Summary

The Concierge is responsible for providing professional, friendly, and efficient assistance to residents, visitors, and guests. The role involves welcoming guests, managing inquiries, providing information, coordinating requests, and ensuring a positive customer experience while maintaining the highest standards of service.

Key Responsibilities

• Welcome and greet residents, visitors, and guests in a professional and courteous manner.
• Provide information regarding facilities, services, directions, and general inquiries.
• Assist residents and guests with their requests and ensure timely follow-up.
• Handle telephone calls, emails, and other customer inquiries professionally.
• Coordinate with housekeeping, maintenance, security, and other departments to address guest requirements.
• Maintain the reception and concierge desk in a clean, organized, and presentable condition.
• Manage visitor registration and access procedures in accordance with company policies.
• Receive, record, and coordinate the delivery of packages, parcels, and other items, where applicable.
• Handle complaints and concerns professionally and escalate unresolved issues to the concerned department.
• Maintain accurate records of visitor requests, incidents, and daily activities.
• Ensure compliance with company policies, safety procedures, and service standards.
• Perform other duties as assigned by the supervisor or management.

Qualifications and Requirements

• FEMALE only
• Hospitality or customer service qualification is an advantage.
• Previous experience in concierge services, front desk, reception, hospitality, or customer service is preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and a customer-focused attitude.
• Good command of English; additional languages are an advantage.
• Basic computer skills and familiarity with email and office applications.
• Ability to handle multiple tasks and work effectively under pressure.
• Strong problem-solving skills and attention to detail.
• Willingness to work shifts, weekends, and public holidays as required.

Pay: AED3,000.00 - AED3,500.00 per month

Work Location: In person