Company Description
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!
Job Description
Starting Rate of Pay: $20.29 per hour CAD
As a Concierge, your ability to anticipate the guests’ needs and make informed suggestions will ensure they have a truly memorable stay. In this role you will support the hotel by:

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous customer related experience required
• Previous administrative experience required
• Valid Alberta driver’s license required
• Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred
• Computer literate in Microsoft Window applications an asset
• Previous experience with Property Manager and, Open Table and Kipsu text messaging system an asset
• Pro Serve certification an asset
  Additional Information
  Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
• Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
• Assist guest with dining reservations and handling group/ special occasions dining needs
• Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure
• Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner.
• Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre – arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently
• Other duties as assigned
  Qualifications