Concierge at Founders 3 Management Company

Palm Beach Shores, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

0.0

Posted On

11 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Event Management, Administrative Support, Slip Leasing, Communication Skills, Multitasking, Computer Literacy, Cash Handling, Social Media Marketing, Email Marketing, Organization, Hospitality Management

Industry

Maritime Transportation

Description

Description F3 Marina, a division of Founders 3 Real Estate Services, is a leader in professional marina management and consulting services to marina owners anywhere. Our services include all aspects of waterfront development and management, including marinas and adjacent upland property, such as multi-family and retail. We provide the expertise, experience and attention to detail to delight our boaters, clients and communities while maximizing occupancy and revenue. As a Front Office Concierge, you will be a key member of our team. You will provide exceptional customer service to marina customers, assist with event management, the ship store, amenity spaces, guest services, tours, slip leasing follow up and provide administrative support. Requirements Excellent customer service skills – 2 years’ experience in hotel/tourism/hospitality Knowledge of boating a plus Good organizational skills and the ability to multitask Effective oral and written communication skills 2 years of experience in a hotel front office or customer service environment A good standard of computer literacy, showing confidence in working with word-processing, spreadsheets, databases, marina/hotel/retail software packages. Valid Driver License High School diploma or GED Essential Functions/Responsibilities: Deliver quality, personal, and genuine customer service by creating a welcoming atmosphere, and tending to customer, vendor and potential slip holder needs in a timely, friendly and professional manner Assist with proper slip reservations, slip assignments, and slip check in’s Conduct proper radio, telephone and person-to-person communications at front desk Manage key control, slip map, lost and found, equipment, & procedures at front desk Record daily transient/ice sales, audit for accuracy and insure proper cash handling Advertise boater parties, functions, and activities through the use of email, social media, and website Obtain, organize and utilize leads through maintaining customer lists of physical addresses and email addresses from seasonal, transient, retail, and service customers Create monthly and weekly newsletters/emails for tenants and customers Organize, promote and carry out boater social events, activities and functions as determined by calendar Consistently implement policies of the marina Receive all telephone calls and in-person visits. Listen to boater requests, concerns and comments. Contribute to cleanliness and curb appeal of the marina and amenity space Founders 3 is an Affirmative Action/Equal Employment Opportunity Employer

Responsibilities

Provide exceptional customer service to marina clients, managing slip reservations, check-ins, and front office administrative tasks. Organize and promote boater social events and activities while maintaining the cleanliness and appeal of amenity spaces.