ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE

At Four Seasons Hotel Firenze we are looking for a passionate Concierge to accommodate guest requests from the ordinary to the extraordinary .

WHAT YOU WILL DO

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Resolve customer complaints with the outmost professionalism. Promptly inform the Management team.
• Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Be knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Answer internal and external calls and direct them appropriately in the absence of a Switchboard Operator.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Front Desk and Guest Services.
• Support with any other tasks within the division and/or any tasks assigned to by the management team.