Concierge/Front Desk Receptionist at Plymouth Place Senior Living

La Grange Park, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

18.0

Posted On

09 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Procedures, Clerical Skills, Multi-line Telephone Systems, Microsoft Office Suite, Scheduling Software, Written Communication, Verbal Communication, Organization, Multi-tasking, Attention To Detail

Industry

Hospitality

Description

Description There are lots of places you could work, right? But if you’re looking for a career you love in a community that is committed to supporting you, look no further than Plymouth Place™. As a three-time Certified Great Place to Work®, we are serious about creating a strong, opportunity-rich culture driven by a mission to provide an exceptional lifestyle for our residents. Here, you never work alone. You have a team working alongside you, a team that cares just as much about how you’re doing as what you’re doing. And we make your safety and well-being our priority—with vaccinated staff and residents, rest assured we stand by this commitment. Learn about Plymouth Place Benefit Packet offered to all Full-Time Employees: 2026 Benefit Guide here JOB SUMMARY: The Concierge handles a variety of administrative support tasks, including answering phones, receiving visitors, sorting and distributing mail. SHIFT MONDAY-FRIDAY 9 A.M. - 4 P.M. ESSENTIAL RESPONSIBILITIES: Greet resident, guests, visitors and vendors and assist them, as needed. Maintain daily logs. Answers incoming calls, directs calls or take messages. Monitor Simplex fire panel for emergency situations. Follow procedures to report and provide assistance in emergency or disaster situations. Maintain radio control and contact with security and maintenance staff; manages closed circuit monitor employee entrance Arrange transportation for residents for appointments: doctors' appointments, salon appointments, etc. Book reservations in our in-house apartments for guests and oversee the check-in and check-out process Comply with applicable federal, state and local laws, rules, and regulations; maintains knowledge of and follows all Plymouth Place policies and procedures. Maintain regular and punctual attendance at work and meetings. Maintain emergency information about residents and employees. Attends in-service and education programs. Provide resident wake up calls, as requested. Maintain vacation schedules of residents by documenting in the binder. Oversee the sign-in process at the Accushield Kiosk. Log resident prescriptions once received by our drivers. Abide by company dress policy, maintaining professionalism at all times. Monitor resident emergency pendant system and urgently respond to residents as soon as alerted at the front desk. Maintain vacation schedules of residents by documenting in the binder. Requirements High school diploma or general education degree (GED) required Prior experience as a receptionist or in a related field. Experience with administrative and clerical procedures. Demonstrated customer service skills Knowledge of multi-line telephone systems. Ability to work with scheduling programs, such as Worxhub Exceptional written and communication skills. Proficient with Microsoft Office Suite or related software. Solid organizational skills including attention to detail and multi-tasking skills. Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with patients and employees. Plymouth Place is an Equal Employment Opportunity and E-Verify compliant Employer

Responsibilities

The Concierge provides administrative support by greeting visitors, managing phone calls, and handling mail distribution. Additionally, the role monitors emergency systems and coordinates resident transportation and guest reservations.