The Lobby Concierge is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, the Lobby Concierge will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

• Supporting the Lobby Supervisor and Manager and ensuring that every guest is greeted with enthusiasm and has a memorable experience.
• Properly greet and handle visitors with a smile and maintain eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate.
• Answering telephones in a friendly, professional manner.
• Learning and understanding all the different protocols in our multi-tenant buildings.
• Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing wayfinding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.
• Understanding our reservation system, Prism and becoming comfortable with navigating while checking in guests.
• Having a thorough understanding of emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
• Adhering to uniform and grooming policies.
• Assist with coverage in other locations as needed adhere to flexible schedules to meet business demands.
• Capacity to take on additional duties as assigned; Additional adjustments or responsibilities may be changed or added as necessary.
• This position is a standing position.