Job Ref: AM14606
Branch: Hilton Edinburgh Carlton
Location: Hilton Edinburgh Carlton, Edinburgh
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Full Time
Posted date: 26/07/2025
Closing date: 16/09/2025

• As concierge you will offer assistance, including luggage handling and package deliveries, to Guests in order to create an exceptional experience from check-in through check-out.
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Assist Guests with luggage and other requests, as necessary
• Deliver guest mail, newspapers and express check out bills to rooms
• Demonstrate a high level of customer service at all times
• Collect room service/ breakfast cards
• Enhance fire procedures and able to react, in case of an emergency
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Demonstrate current knowledge of hotel products, service s, pricing and policies, as well as knowledge of the local area
• Assist and support other departments, as necessar